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Adding users to existing systems - should use the top level L-CUCM-USR-LIC-ADD. This will align with service and support attachment - which is user based. This top level is for versions 8.5/8.6 - however nodes and users are not versioned.
Hi,You do not have to reinstate UCSS as your UCSS /ESW has not expired. You simply have to renew the ESW. This would be attach to your software product ids (such as a LIC-CUCM-USR).Pat
Just to add a few things...For escalation - you can reply to the case for the case owner to escalate the (case for you) to the BU. (You can send me (pgunn@cisco.com) the case # and I can also request the escalation.)#4,#6 - Under your one licensing ...
