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- About barry_kester1
07-19-2018
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Member since
01-29-2015
4
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Created by
barry_kester1
in Cloud Collaboration
in Cloud Collaboration
02-23-2015
11:58 AM
02-23-2015
11:58 AM
Kasey, thank you very much for being so patient and determined :-)
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Created by
barry_kester1
in Cloud Collaboration
in Cloud Collaboration
02-17-2015
02:05 PM
02-17-2015
02:05 PM
Hey Kasey, With respect to " hitachi-hd-events.webex.com doesn't appear to be a MeetingPlace Audio site. From what I can see, it's using standard WebEx Audio", you are likely correct. I suspect we are using a standard webex audio pin. And it might come to pass that I have incorrect assumptions on using the webex Audio PIN. Related to your question. Our request (sans password) looks like this: REQUEST: <?xml version="1.0" encoding="ISO-8859-1"?><serv:message xmlns:xsi=" http://www.w3.org/2001/XMLSchema-instance " xmlns:serv=" http://www.webex.com/schemas/2002/06/service "><header><securityContext><siteName>hitachi-id-events</siteName><webExID>psadmin</webExID><password></password></securityContext></header><body><bodyContent xsi:type="java:com.webex.service.binding.user.SetUser"><webExId>test001</webExId><password></password><security><forceChangePassword>FALSE</forceChangePassword></security></bodyContent></body></serv:message> RESPONSE: <?xml version="1.0" encoding="ISO-8859-1"?> <serv:message xmlns:serv=" http://www.webex.com/schemas/2002/06/service " xmlns:com=" http://www.webex.com/schemas/2002/06/common " xmlns:use=" http://www.webex.com/schemas/2002/06/service/user "><serv:header><serv:response><serv:result>SUCCESS</serv:result><serv:gsbStatus>PRIMARY</serv:gsbStatus></serv:response></serv:header><serv:body><serv:bodyContent xsi:type="use:setUserResponse" xmlns:xsi=" http://www.w3.org/2001/XMLSchema-instance "/></serv:body></serv:message> I took your request, filled in the necessary important bits and replayed the request using fiddler2. After the request the Audio PIN also gets reset to blank. REQUEST: <?xml version="1.0" encoding="UTF-8"?> <serv:message xmlns:xsi=" http://www.w3.org/2001/XMLSchema-instance "> <header> <securityContext> <webExID>psadmin</webExID> <password></password> <siteName>hitachi-id-events</siteName> </securityContext> </header> <body> <bodyContent xsi:type="java:com.webex.service.binding.user.SetUser"> <webExId>test001</webExId> <password></password> </bodyContent> </body> </serv:message> RESPONSE: <?xml version="1.0" encoding="UTF-8"?> <serv:message xmlns:serv=" http://www.webex.com/schemas/2002/06/service " xmlns:com=" http://www.webex.com/schemas/2002/06/common " xmlns:use=" http://www.webex.com/schemas/2002/06/service/user "><serv:header><serv:response><serv:result>SUCCESS</serv:result><serv:gsbStatus>PRIMARY</serv:gsbStatus></serv:response></serv:header><serv:body><serv:bodyContent xsi:type="use:setUserResponse" xmlns:xsi=" http://www.w3.org/2001/XMLSchema-instance "/></serv:body></serv:message> Such a strange issue. I wonder if I should record/screen capture what I'm seeing in the Webex UI because I'm clearly seeing the PIN getting cleared. Thank you for your time, Kasey. Kind regards, Barry Kester
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Created by
barry_kester1
in Cloud Collaboration
in Cloud Collaboration
02-13-2015
02:29 PM
02-13-2015
02:29 PM
Hi Kacey, Thank you so much for looking into the issue for me. I just retested the issue and found that the symptoms are still the same -- the Audio PIN is getting cleared on a password reset through the webex api. In answer to your questions: 1. https://hitachi-id-events.webex.com/ 2. The PIN is cleared regardless, 1) if the user is already logged in, 2) if the user is logged out, or 3) if the user is already logged in, logged out and logged back in again. 3) To view the Audio PIN, I navigate to My Webex -> Preferences -> Audio Settings -> Audio PIN. When the PIN is set, it always shows the PIN numbers in plain text when you navigate to Audio Settings. After a reset through the webex api, the Audio PIN field is blank. According to our sales department, they get a "PIN is unrecognized" when they call into a conference. I presume that the Audio PIN field is a true representation of the status of the PIN. Thank you so much for any advice you might be able to give us. And, of course, your time. Kind regards, Barry
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Created by
barry_kester1
in Cloud Collaboration
in Cloud Collaboration
01-29-2015
10:21 AM
01-29-2015
10:21 AM
Hello there, fellow developers: We are using the WBXService api to reset a password. To do this, we are using the "java:com.webex.service.binding.user.SetUser" command with the following xml request: <body><bodyContent xsi:type="java:com.webex.service.binding.user.SetUser"><webExId>webexid</webExId><password></password>password</bodyContent></body> This is working flawlessly, EXCEPT, it is clearing the account's profile pin. From my limited understanding, the pin is used to authenticate to Cisco Unified MeetingPlace from a touch-tone phone. Repro: Have a user with a webex account set a pin for their account then reset their password using the above request. Expected: The password should be reset successfully and the pin should remain intact. Result: The password is reset successfully, but the pin number is cleared. Any info on how we can resolve this. I attempted to read the pin before the request with the intent of setting the pin back to its original value, but the field is apparently unreadable. Thank you so much in advance! :-)
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Labels:
02-17-2015
Hey Kasey,With respect to "hitachi-hd-events.webex.com doesn't appear to
be a MeetingPlace Audio sit...
02-13-2015
Hi Kacey,Thank you so much for looking into the issue for me. I just
retested the issue and found th...
Created by
barry_kester1
in Cloud Collaboration
01-29-2015
01-29-2015
Hello there, fellow developers:We are using the WBXService api to reset
a password. To do this, we a...
Public Statistics
| Date Registered | 01-29-2015 10:16 AM |
| Date Last Visited | 07-19-2018 04:24 AM |
| Total Messages Posted | 4 |
| Total Helpful Votes Received | 1 |
