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notepad pop up
Created by kwebster on 05-26-2020 11:00 AM
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I need to have a notepad with some saved text to pop up with an incoming call hit to our call center. I am aware of the thick client screen pop gadget, I am working on seeing we can change that to fit our needs. I am unsure to change to get this working
Using API’s to automate Cisco Unity Connection Call Handlers
Created by jeremy.worden on 05-13-2020 12:44 PM
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Did a write up on Medium about how I used different API's to perform various tasks.Check it out here!
Cisco Finesse PopUp problem
Created by j.smith@sepidarsystem.com on 05-02-2020 03:27 AM
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HiWe have UCCX and are using cisco finesse. We have deployed popup screen feature on finesse and it is working fine, but we have a problem. It does not create new tab for each call that is handled and every new call over writes the call info with the new ... view more
How to retrieve the call when Agents userstate is not_ready.
Created by KomalJagtap26756 on 04-01-2020 02:22 AM
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Hi there,           Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002  makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state... view more
Determining if a endUser password/pin is locked
Created by stephan.steiner on 03-31-2020 08:37 AM
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I'm tasked with providing a credential unlock for CUCM endusers. Looking at the AXL schema and doing some trial & error I found that pinCredentials.pinResetHackCount / passwordCredentials.pwdResetHackCount is what I'm looking for.. setting this to tru... view more
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