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Is there a way to change the state and reason code for a user using the REST API?I have tried using the reasonCodeId and code tags to assign a nested in the user tag. No matter what I try making this call only changes the agent's state to NOT_READY w...
I ran that exact call that you listed above with no luck. It might be helpful to have the API provide a more verbose error as to what went wrong.I'll check the logs and see if any additional information is provided.
Yes, I do have codes setup for 'Not Ready'. When I run that query I get the following:<ReasonCodes category="NOT_READY"> <ReasonCode> <uri>/finesse/api/ReasonCode/1</uri> <category>NOT_READY</category> <code>1</code> <l...
Thank you for the response!I tried this tag and receive the following with a code 400.<ApiErrors> <ApiError> <ErrorType>Invalid Input</ErrorType> <ErrorData>finesse.api.reasoncode.not_allowed</ErrorData> <ErrorMessage>For this...
