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From our experience, the Queues API for Finesse works if you do not change skills for users.After you add/modify skills for a specific user, you get an empty list of queues for that user using the API. Only a Tomcat restart gets the list back to bein...
Hello,I'm experiencing the same issue.The Finesse API documentation does not state that the User Queues API works only on CCEIs this formal?Thanks,Eliav
