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diadinardi
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Member since ‎04-04-2018
‎04-01-2022
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UCCX 12.0 - Cisco Finesse - Chat and E-mail Wrap-up reasons do not appear

01-07-2021
UCCX 12.0 - Cisco Finesse - Chat and E-mail Wrap-up reasons do not appear When agents receive chats or e-mails in Cisco Finesse, the Wrap-up reasons do not appear. After troubleshoot the issue, we noticed that when many skills are assigned to an agen...
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Member Since ‎04-04-2018 09:09 AM
Date Last Visited ‎04-01-2022 12:03 AM
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