Hello all, I am looking for a way to allow a user to call into a CSQ, enter a PIN to authenticate and then select an option to set a variable to a preset for another CSQ\application.  Customer wants to be able to automatically route all calls desti...

I've been working on improving a script that is currently in production. In the script, if a caller calls in after the contact center is closed, they are presented with the option to be transferred to the on-call representative. The on-call reps are ...