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In the release notes of UCCE 11.0(1) one of the new features is "Localizazion of Wrap Up Reasons, Call Variables, and ECC Variables".I tried to set some korean or thai letters using UPDATE_CALL_DATA, but in Finesse Desktop and with GET request on /fi...
Yes, in the meantime there was a TAC case opened for that.I just had to reproduce the issue to provide logs with a higher trace level in CTI server logs.
Hi DeniseHere are now the logs from CTI server, but unfortunately they don’t contain the SET_CALL_DATA_REQUEST, only the CALL_DATA_UPDATE-event and the SET_CALL_DATA_RESP.Please note: there is a time shift of one hour between timestamps in finesse lo...
Hi DeniseSorry for the delay. Now I had the time to reproduce it and analyze the corresponding Finesse logs.Here are the interesting lines.It looks like it is either an issue in CTI server or in the decoding logic of Finesse.1. the API_REQUEST with U...
