Hi,     I assumed I had raised this but have had no moderation message so I think it failed to post.     Recently we've started receiving the below error in Finesse.      Looking into this online it says to check the CTI service, this is hosted on th...

Hi,I have a PCCE Lab which has started to give the below error when trying to log in any agent.Online docs state it's the CTI server, the issue I have is that the CTI server isn't responding at all on the IP in docs (10.10.20.20)Lab is the only activ...

Hi,We've had an active lab for a while now and this morning have been unable to access some of the servers. The VPN is active and connected but when trying to remove onto the machines the connection is refused.Regards,Dave