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Can we alternate between the caller and conference party, once all parties are in conference.Below is the scenario1. Place call to agent2. Agent initiates a conference to another number 3. Agent now wants to speak with original caller without the ...
How we can get the call center real time statistics i.e. for all agents as well as for all skillgroups from the finesse server.I already read about Finesse Notification service but the service only returns stats for the particular agents/skillgroup n...
Hello All,We have developed an agent desktop based on CTI Toolkit Combo Desktop.NET.Now for one of the customer requirement, we need to include Agent Greeting feature in our agent desktop.I can only see the SetAgentGreetingAction method on the agent ...
Hello All,We are facing issues with CTIOS chat functionality. The CTIOS version is UCCE 9 duplex. All the registry configuration are configured correctly on both the servers. AgentChatLevel and SupervisorChatLevel are configured same i.e. Unrestricte...
Hi Hemant,Thanks for your reply.I know that after completing the conference there is only one call leg but we have one requirement which needs alternating between parties after completing the conference.I saw CUCM supports Meet-me conference which be...
Hi Ted,As explained in my previous post, the main problem is the Refresh Rate.If used CUIC or database, the wallboard refresh rate will be 15 to 20 seconds where as while using CTIOS our wallboard refresh rate is 3 to 5 seconds.There are many custome...
CUIC is based on database.Every change in database needs 15 seconds to update the table in UCC database.After this 15 seconds our SQL will need some time for execution.This delay may be more in time if there are more number of rows.For example- cons...
Actually we are converting our CTIOS wallboard to support Finesse.As there are no CTIOS these days, we need to connect to Finesse server directly.CTIOS supports monitor mode connection, from where we can get all contact server statistics.Unfortunatel...
