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Hi, I have 2 agents with same configuration (roles, team, skills,....). When using API for queues for specific agent {server}/finesse/api/User/{id}/Queues it work only for one of them. The second gets empty list: <Queues/>. But in cisco finesse app o...
Because we are already using UCCX DB (uccxhruser) we get queues for user from there. It is in rtcsqssummaries table (must be enabled in UCCX administration - Tools > Real-time snapshot configuration) + several joins to other tables.
Yes on CCX. If I understand it correct API should work, only statistics for queues will be all -1 and not updated. And it work this way for some users:....finesse/api/User/test1/Queues returns <?xml version="1.0"?> <Queues/>and ....finesse/api/User/t...
