Hi , I have 2 Progger Machine  (Progger Sida A and Progger Side B) and AW/HDS installed on Progger  Machine. (ICM Version 7.5 and SQL version -2005) I am unable to  open Configuration Manager in AW when Progger B went down. It give me an error  "  Failed to update the database , Unable to initialize the real-time feed for instance silah. Unable to proceed until the real-time can be established.The feed may be inactive or you may not have permission to connect to the feed." Is it necessary for both Progger should be active when changes to be done on Configuration Manager. Thanks Sidas ... View more

Hello everyone.  I have a question about how to preserve the original calling number (customer number) when transferring from one IPCCE Agent to another Agent . The system is UCCE 7.5 with CTI OS Toolkit, CVP 7.0 and CUCM 7.1.3. After agent talks to the caller he might need to transfer the call to another IPCCE Script number in which another department Agents are handling calls. So how can we do this,? Thanks a lot. ... View more