Is there a way to set an alert on the cisco unfiied contact center express 8.5 supervisor's Desktop 8.5(1) so that when an agent has been in the "not ready" for greater than XX minutes it alerts the supervisor?
I see where the threshold can be set for calls that are waiting greater than a set time period and call that are on hold. I don't see an option to set a threshold for an agent that is in the Not Ready State. I have tried to find a way to configure it...
