Hi Julia, thank you for your question. An adoption barrier (internal or external), is an issue/situation that is preventing the customer from moving one or multiple stages in the lifecycle journey, or from realizing the full value of the product. Ado...

Hi, thank you for posting your question. Unfortunately, only the customer can see their adoption partner. We encourage you to reach out to your customer to make sure you are selected as their preferred adoption partner per Cisco use case. Here you ca...

Hi Mark, once a customer reaches the Renew stage they would stay at the Renew stage. Telemetry and insights will still be refreshed and visible in LCA Customer Success, so this is where the partner can continue to monitor the usage and the Customer S...

Hi, Unfortunately, today we don't have an option to download all of the Stage Exit Criteria for all the offers into one file. Partners are advised to use the Digital Journey playbooks, where this information can be found per offer.You can also take a...

Hi Melanie,  Thank you for posting a question. There could be different reasons why you are unable to see customer information in SPI (Success Program Insights - to be renamed to Lifecycle Advantage Customer Success (LCA CS)). The most common reasons...