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Hello-I have a brand new UC540 that I am trying to install the latest software pack on (8.1.0) using CCA 3.0.(1). I have gone straight into Maintenance>Software Upgrade and tried to run the update, but it fails with "Software Pack Installation failed...
Hello-We have a customers UC520 that lights up the CO Line when a call is coming in, but it is a solid red light (doesn't flash). This lasts for about 10 seconds, and then it goes dark, lights up again, and then rings like it normally should (and the...
UC520 software pack 8.1.0 recently reloaded with CCA 3.0. FXO PSTN connectivity using CO Lines on each phone.When a call comes in and is picked up on a CO Line, the call is not able to be transferred using the Transfer soft button (it's grayed out), ...
We have a customer who just purchased another company that has a 1-800 number. They want to redirect the 1-800 number to their main number, but want to know when someone is calling on that line using the 1-800 number and not the number currently assi...
Hello-I am setting up a customer with a UC560, and have never configured one for a PRI interface using a T1 WIC. The phone company has asked some questions that I don't know the answer to, and I have been unable to find clear answers after extensive ...
This was resolved by just closing CCA and opening again. Not sure what the deal was but my PC did meet all the criteria (I use this laptop for UC5xx loads).Thanks everyone for the help!Derek
Hi David-Thanks for the reply. You actually got me thinking I could just move the line over to an open voice port to see if the problem followed it. In the process, I discovered the actual issue. I don't know how it happened, but there were two ephon...
My mistake, it actually is SWP 8.1.0, I just loaded the system two weeks ago with the latest software and using CCA 3.0. I set them up exactly as you have them in the tech doument you linked to. That is what's odd to me, as this is a simple, straight...
They can call out on the line, and can answer it. This is a recent development, and I don't think anything has happened with the wiring.Thanks for the suggestion though!Derek
