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- About Derek Thom
08-18-2017
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02-13-2009
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Created by
Derek Thom
in Voice Systems
in Voice Systems
04-11-2011
02:50 PM
04-11-2011
02:50 PM
This was resolved by just closing CCA and opening again. Not sure what the deal was but my PC did meet all the crit eria (I use this laptop for UC5xx loads). Thanks everyone for the help! Derek
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Created by
Derek Thom
in Voice Systems
in Voice Systems
04-11-2011
12:05 PM
04-11-2011
12:05 PM
Hello- I have a brand new UC540 that I am trying to install the latest software pack on (8.1.0) using CCA 3.0.(1). I have gone straight into Maintenance>Software Upgrade and tried to run the update, but it fails with "Software Pack Installation failed, reason = Phone Firmware Install failed". I try to run the Software Pack install without any phone loads selected and the same thing happens. Also tried wiping the system to factory defaults, but it says the current factory default configuration is missing and I must download the version of the software package. Not sure where to go from here, any suggestions? Thanks, Derek
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Labels:
03-01-2011
04:21 PM
Hi David- Thanks for the reply. You actually got me thinking I could just move the line over to an open voice port to see if the problem followed it. In the process, I discovered the actual issue. I don't know how it happened, but there were two ephone-dn's with same number, the number for the plar'd voiceport that was having the issue. I changed back the ephone-dn with the incorrect entry and all is well. Again, no idea how it happened, but that's what it was. Thanks everyone for the help and suggestions! Derek
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02-24-2011
08:31 AM
My mistake, it actually is SWP 8.1.0, I just loaded the system two weeks ago with the latest software and using CCA 3.0. I set them up exactly as you have them in the tech doument you linked to. That is what's odd to me, as this is a simple, straightforward setup that I have done at multiple other locations, and I can't imagine what the issue would be.
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02-23-2011
03:47 PM
They can call out on the line, and can answer it. This is a recent development, and I don't think anything has happened with the wiring. Thanks for the suggestion though! Derek
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02-23-2011
03:12 PM
Hello- We have a customers UC520 that lights up the CO Line when a call is coming in, but it is a solid red light (doesn't flash). This lasts for about 10 seconds, and then it goes dark, lights up again, and then rings like it normally should (and the corresponding button flashes). If no one picks up then it goes to voicemail as normal. Also, if the line is picked up while just solid red, it does connect the call just fine. According to the customer this happened abruptly one day, and is only on the first CO Line (they have 12 total). The system was configured completely with CCA 3.0 and is running software pack 8.0.1. I checked under CCA to make sure the right CO Line was there, and everything looks fine. I tried deleting the button and readding it on a phone, but the same issue occurs. Any thoughts as to why this is happening? Thanks, Derek
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02-04-2011
09:52 AM
OK, will do. I will update the post with the solution. Thanks! Derek
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02-04-2011
08:42 AM
When I press the redial soft button on my 7970 it says "that key is not active here".
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02-03-2011
03:16 PM
The phone on my desk does the same thing, it's a 7970G. I make a call, internal or external, hang up, and the redial button remains grayed out. Not sure if something is configured incorrectly or not?
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02-03-2011
11:43 AM
OK, I'll try that. I am just going by what the customer is complaining about so I will need to go onsite and see what it does then update this post. Thanks, Derek
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02-03-2011
09:27 AM
UC520 software pack 8.1.0 recently reloaded with CCA 3.0. FXO PSTN connectivity using CO Lines on each phone. When a call comes in and is picked up on a CO Line, the call is not able to be transferred using the Transfer soft button (it's grayed out), but it can be done by pressing the transfer key (on a 7931) and dialing the users extension. Also, they are unable to just press a "watched" extension button to transfer the call, they have to manually dial the extension number. I have similar setup in our office here and have the buttons available, but we are running an older software pack loaded with an older version CCA (2.2 I believe). Anyone know why this is happening? Thanks, Derek
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Labels:
Created by
Derek Thom
in Voice Systems
in Voice Systems
01-17-2011
04:04 PM
01-17-2011
04:04 PM
OK thanks!
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Created by
Derek Thom
in Voice Systems
in Voice Systems
01-17-2011
03:32 PM
01-17-2011
03:32 PM
OK, I thought that might be an issue. Is there any way to configure the system to distinguish what number has been dialed? Thanks all for the help!
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Created by
Derek Thom
in Voice Systems
04-11-2011
04-11-2011
This was resolved by just closing CCA and opening again. Not sure what
the deal was but my PC did me...
Created by
Derek Thom
in Voice Systems
04-11-2011
04-11-2011
Hello-I have a brand new UC540 that I am trying to install the latest
software pack on (8.1.0) using...
03-01-2011
Hi David-Thanks for the reply. You actually got me thinking I could just
move the line over to an op...
02-24-2011
My mistake, it actually is SWP 8.1.0, I just loaded the system two weeks
ago with the latest softwar...
02-23-2011
They can call out on the line, and can answer it. This is a recent
development, and I don't think an...
02-23-2011
Hello-We have a customers UC520 that lights up the CO Line when a call
is coming in, but it is a sol...
02-03-2011
The phone on my desk does the same thing, it's a 7970G. I make a call,
internal or external, hang up...
02-03-2011
OK, I'll try that. I am just going by what the customer is complaining
about so I will need to go on...
02-03-2011
UC520 software pack 8.1.0 recently reloaded with CCA 3.0. FXO PSTN
connectivity using CO Lines on ea...
Created by
Derek Thom
in Voice Systems
01-17-2011
01-17-2011
OK, I thought that might be an issue. Is there any way to configure the
system to distinguish what n...
Public Statistics
| Date Registered | 02-13-2009 11:50 AM |
| Date Last Visited | 08-18-2017 03:53 AM |
| Total Messages Posted | 67 |
