Hi Katerina,It looks Device is not in the Data Collection , go to Campus Manager > Admin > Data Collection > Device Management  > Mode And Policy Settings and make sure that Enable Auto Mode is selected.Also check that device should not be in Exclude...

Hi Andrea,You can try it in the other chassis.Regards,Arshdeep

Hi Andrea,After running  "power enable" command , wait for 15 mins and then check its status in show mod.Also reseat NAM to slot 13 and check if it comes up.Note: NAM will take approx 10-15 min to come up.If still getting the issue then NAM needs RMA...

Hi Andrea,Try the following commands and see if NAM comes up.Switch(config)#power enable module Switch#hw-module module 9 resetThanks,Arshdeep

Hi ,You can use Ciscoworks Admin User for User Tracking Utility . Also , you can create a new user in Ciscoworks fromCommon Services > Server > Security > Single-Server Management > Local User Setup.Thanks,Arsh