@Anthony Holloway Thanks for the reply. our prefix starts with #, so I added it there. before that I tried not to use the # but still gave me the same error. I was testing In jabber as it makes a call without using #. Call goes to the agent. Agent pr...

Hi @Anthony Holloway. Hope you are doing good. sorry to get the conversation started like this, I have been trying to get the callback script working but the callback only works internally. when it comes to 10 digit it gives me an error message with ...