Yea.... I was under the impression that IF the partner had both contracts and registred the customers CCO ID's to that contract with those SKU's that the customer can then see their associated devices and therefore can open TAC cases directly with TA...

Thank you it does help. However I am being told that the customer can and has been opening TAC cases directly outside of using the partner. So could it be that because the contracts are associated and customer can see their devices therefore they can...

Does anyone know if the CON-ETSOP SKU only allows for the customer to go thru the partner to open TAC cases? DO they have to go thru VCE??