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Walter Thompson
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About Walter Thompson
11-12-2020
Walter Thompson
Cisco Employee
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Member since
06-19-2013
52
Posts
51
Helpful
10
Solutions
Latest Contributions by Walter Thompson
Latest Contributions by Walter Thompson
Discussions Walter Thompson has Participated In
TKBs Walter Thompson has Participated In
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Re: Problem assigning roles to a partner in CSAM
Created by
Walter Thompson
in
Smart Net Total Care Portal and Collector Discussions
10-19-2020
10-19-2020
Good day to you, NicolasJoseDominguez8530, My apologies for the delay in response. When you get the ...
Re: SSH Connection Issue
Created by
Walter Thompson
in
Smart Net Total Care Portal and Collector Discussions
09-18-2020
09-18-2020
Based on the initial response, the admin shell was not up and running. Please access the CLI via col...
Re: SNTC Portal - Only listing 'Chassis' no modules or device details
Created by
Walter Thompson
in
Smart Net Total Care Portal and Collector Discussions
09-17-2020
09-17-2020
Private message me!
Re: SNTC Portal - Only listing 'Chassis' no modules or device details
Created by
Walter Thompson
in
Smart Net Total Care Portal and Collector Discussions
09-17-2020
09-17-2020
Hi Andrew, Please share with me your company name and inventory name as displayed on the SNTC Portal...
Re: cannot nominate a DA over CSAM
Created by
Walter Thompson
in
Smart Net Total Care Portal and Collector Discussions
09-15-2020
09-15-2020
Hi Guillermo, I hope all is well and safe for you and yours. Thank you for the question. Since the c...
Re: User's role removed, still showing in portal after 26 hours.
Created by
Walter Thompson
in
Smart Net Total Care Portal and Collector Discussions
09-04-2020
09-04-2020
Hi Jeff, There appears to have been a synchronization delay between the CSAM and SNTC Portal applica...
Re: SNTC not reporting LDoS date for Nexus N7K-F248XP-25 module
Created by
Walter Thompson
in
Smart Net Total Care Portal and Collector Discussions
08-18-2020
08-18-2020
Hi,Please provide the Customer name and inventory name shown in the portal. Also, provide me with on...
Re: Upgrade version 2.8.1.8 stuck
Created by
Walter Thompson
in
Smart Net Total Care Portal and Collector Discussions
08-14-2020
08-14-2020
Sorry. Missed the last part of your inquiry. The scheduled job refers to scheduling the download/upg...
Re: Upgrade version 2.8.1.8 stuck
Created by
Walter Thompson
in
Smart Net Total Care Portal and Collector Discussions
08-14-2020
08-14-2020
If I am understanding the issue, the upgrade button was clicked but no progress on the upgrade has t...
Re: Upgrade version 2.8.1.8 stuck
Created by
Walter Thompson
in
Smart Net Total Care Portal and Collector Discussions
08-07-2020
08-07-2020
Good day to you, My sincere apologies for the delay in response to your question. Based on the scree...
Re: CONNECT_FAILED(35) to satellite server
Created by
Walter Thompson
in
Smart Call Home Discussions
04-27-2020
04-27-2020
Scap the debug call-home smart-licensing all and instead use only debug call-home all.
Re: CONNECT_FAILED(35) to satellite server
Created by
Walter Thompson
in
Smart Call Home Discussions
04-27-2020
04-27-2020
Hi kjp1231, What ver are you running? Run the following debugs to help narrow the issue down and sha...
Re: Unable to checkbox in CBR Admin
Created by
Walter Thompson
in
Smart Net Total Care Portal and Collector Discussions
04-17-2020
04-17-2020
Hi Rajiv, Is this for SNTC service? If yes, there may have been an issue with onboarding the service...
Re: No Roles displayed in Cisco Service Access Management tool
Created by
Walter Thompson
in
Smart Net Total Care Portal and Collector Discussions
04-03-2020
04-03-2020
Hi Roman, I can assist you further with this issue. Please PM your CCOID and the contracts/SN's in q...
Re: Paragraph 22 Cannot autorize self admin account
Created by
Walter Thompson
in
Smart Call Home Discussions
04-01-2020
04-01-2020
please open a case by sending an email to licensing@cisco.com using this template (make sure to use ...
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Public Statistics
Date Registered
06-19-2013
08:57 AM
Date Last Visited
11-12-2020
10:03 AM
Total Messages Posted
52
Total Helpful Votes Received
51
Helpful Votes Given To
User
Helpful Count
Monica Lluis
5
Priit Kosmopoliit
5
Chris Camplejohn
5
tahirshabbir
1
Egor Naumov
1
See all >
Helpful Votes From
User
Helpful Count
Lmarquez
15
mayjose
5
alexbessa
5
Ricardo Matias Aires
5
mdana
10
See all >