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Walter Thompson
Member since
06-19-2013
Cisco Employee
Created by
Walter Thompson
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-16-2019
11:07 AM
07-16-2019
11:07 AM
PM me the client ccoid and I can look into the admin user role issue.
... View more
Created by
Walter Thompson
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-16-2019
11:06 AM
07-16-2019
11:06 AM
Hi,
After the client is assigned the DA user role then him/her will assign themselves a Customer Admin user role.
Please review and share the following document link https://www.cisco.com/c/dam/en/us/applications/spptauth/sam-help-guide.pdf
Br,
Walt
... View more
Created by
Walter Thompson
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-12-2019
04:15 PM
07-12-2019
04:15 PM
What FF browser are you using ??
The lab I'm running 2.8.4 release and the sw tab displayed after upgrading.
Supported browser versions are Internet Explorer = 9 to 11, Firefox = 27 to 63, Chrome = 57 to 70
Reply back if still having an issue with one of the supported browsers.
Br,
Walt
... View more
Created by
Walter Thompson
in Cisco CLI Analyzer
in Cisco CLI Analyzer
06-26-2019
08:32 AM
06-26-2019
08:32 AM
This may be a simple question but did you restart the application in order for Proxy settings to take effect?
https://cway.cisco.com/docs/cisco-cli-analyzer/latest/Proxy_Settings.htm
Apologies for the delay in response.
... View more
Created by
Walter Thompson
in Cisco CLI Analyzer
in Cisco CLI Analyzer
06-26-2019
08:28 AM
06-26-2019
08:28 AM
Hi Team,
Please find the following link related to the issue you're having at the moment.
https://community.cisco.com/t5/collaboration-documents/http-504-error/ta-p/3620590
Please let me know if you have any follow-up questions.
Br,
Walt
... View more
Created by
Walter Thompson
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
06-20-2019
03:44 PM
06-20-2019
03:44 PM
Hi Adolfo,
Good day to you, sir!
Please reference the following user guide link for the steps to add a new user to the CSP Collector.
Administration>Manage Users
Administration>Manage Remote Authentication Servers
https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-User-Guide.pdf
Additional information can be found via CSPC Online Help>Help Contents of the CSPC GUI
... View more
Created by
Walter Thompson
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-01-2019
04:07 PM
02-01-2019
04:07 PM
Thank you for providing the version info for each browser. I was running the same version on both browsers which have now been updated. It would appear that clearing your cookies and cache helped out. Any cache related issues should be cleared up, now that chrome rebuilds its cache from scratch. I'm hopeful the browser functionality for CSAM access is working now. Have a fantastic weekend!
... View more
Created by
Walter Thompson
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-01-2019
01:44 PM
02-01-2019
01:44 PM
Keep using the same URL I've provided. I generally always use Chrome, and it usually works for me, but do experience issues with the bookmark I saved. Multiple UIDs could present a problem too if one UID does not have access, that error would be expected result. I did have a look at the UID you used here on this forum, and you do have active status for your account via CSAM. Quick question. What are the versions of the browsers that are not working?
... View more
Created by
Walter Thompson
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-01-2019
10:14 AM
02-01-2019
10:14 AM
Hi Eric, Test this link--> https://cdceb.cloudapps.cisco.com/csam/ instead of -->https://cdceb.cloudapps.cisco.com/csam/login.do?action=home&isLegal=Y to see if you can log all the way into the CSAM dashboard without the redirect error. If you still have an issue let us know.
... View more
Created by
Walter Thompson
in Services Discussions
in Services Discussions
10-11-2017
10:01 AM
10-11-2017
10:01 AM
I neglected to take into account I was working from a Unix shell prompt. When I re-examined the date range specification, I realized that the “&” character was being interpreted by the shell, causing the problem. Escaping this character eliminated the issue, and I’m now receiving date-range data. I sincerely appreciate all your help!
... View more
Created by
Walter Thompson
in Services Discussions
in Services Discussions
10-10-2017
03:08 PM
10-10-2017
03:08 PM
Thank you for the quick reply. Glad to know it is working as expected. What do you think would be the reason for the 500 error I am getting in response to the date range query?
... View more
Created by
Walter Thompson
in Services Discussions
in Services Discussions
10-10-2017
01:46 PM
10-10-2017
01:46 PM
I was attempting to specify a date range, as described on https://developer.cisco.com/site/PSIRT/get-started/getting-started.gsp under “Querying Using a Date Range”, I ran into some issues. It seems the only response to any date-range query is a web page referencing “internal error” (see below). HTTP Status 500 - org.apache.cxf.interceptor.Fault type Exception report message org.apache.cxf.interceptor.Fault description The server encountered an internal error that prevented it from fulfilling this request. exception java.lang.RuntimeException: org.apache.cxf.interceptor.Fault org.apache.cxf.interceptor.AbstractFaultChainInitiatorObserver.onMessage(AbstractFaultChainInitiatorObserver.java:116) org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:371) org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:121) org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:243) org.apache.cxf.transport.servlet.ServletController.invokeDestination(ServletController.java:223) org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:197) org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:149) org.apache.cxf.transport.servlet.CXFNonSpringServlet.invoke(CXFNonSpringServlet.java:171) org.apache.cxf.transport.servlet.AbstractHTTPServlet.handleRequest(AbstractHTTPServlet.java:286) org.apache.cxf.transport.servlet.AbstractHTTPServlet.doGet(AbstractHTTPServlet.java:211) javax.servlet.http.HttpServlet.service(HttpServlet.java:620) org.apache.cxf.transport.servlet.AbstractHTTPServlet.service(AbstractHTTPServlet.java:262) org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) root cause org.apache.cxf.interceptor.Fault org.apache.cxf.service.invoker.AbstractInvoker.createFault(AbstractInvoker.java:163) org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:129) org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:211) org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:99) org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:59) org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:96) org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:307) org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:121) org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:243) org.apache.cxf.transport.servlet.ServletController.invokeDestination(ServletController.java:223) org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:197) org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:149) org.apache.cxf.transport.servlet.CXFNonSpringServlet.invoke(CXFNonSpringServlet.java:171) org.apache.cxf.transport.servlet.AbstractHTTPServlet.handleRequest(AbstractHTTPServlet.java:286) org.apache.cxf.transport.servlet.AbstractHTTPServlet.doGet(AbstractHTTPServlet.java:211) javax.servlet.http.HttpServlet.service(HttpServlet.java:620) org.apache.cxf.transport.servlet.AbstractHTTPServlet.service(AbstractHTTPServlet.java:262) org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) root cause java.lang.NullPointerException com.cisco.csc.rest.util.DateHandler.checkDateFormat(DateHandler.java:27) com.cisco.csc.rest.controller.OpenVulServiceEndpointImpl.getAdvisoriesByFirstPublishedIncvrfFormat(OpenVulServiceEndpointImpl.java:356) sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) java.lang.reflect.Method.invoke(Method.java:606) org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:181) org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:97) org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:211) org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:99) org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:59) org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:96) org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:307) org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:121) org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:243) org.apache.cxf.transport.servlet.ServletController.invokeDestination(ServletController.java:223) org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:197) org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:149) org.apache.cxf.transport.servlet.CXFNonSpringServlet.invoke(CXFNonSpringServlet.java:171) org.apache.cxf.transport.servlet.AbstractHTTPServlet.handleRequest(AbstractHTTPServlet.java:286) org.apache.cxf.transport.servlet.AbstractHTTPServlet.doGet(AbstractHTTPServlet.java:211) javax.servlet.http.HttpServlet.service(HttpServlet.java:620) org.apache.cxf.transport.servlet.AbstractHTTPServlet.service(AbstractHTTPServlet.java:262) org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) note The full stack trace of the root cause is available in the Apache Tomcat/7.0.54 logs. Apache Tomcat/7.0.54 Current question: Is there an alternative method to obtain a date-range query, or is this no longer supported?
... View more
Created by
Walter Thompson
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
08-06-2015
01:54 PM
08-06-2015
01:54 PM
Hi Richard, Thanks for your question. We are looking at the situation and will provide guidance shortly.
... View more
Tuesday
Hi, After the client is assigned the DA user role then him/her will
assign themselves a Customer Adm...
Friday
What FF browser are you using ?? The lab I'm running 2.8.4 release and
the sw tab displayed after up...
Created by
Walter Thompson
in Cisco CLI Analyzer
3 weeks ago
3 weeks ago
This may be a simple question but did you restart the application in
order for Proxy settings to tak...
3 weeks ago
Hi Team, Please find the following link related to the issue you're
having at the moment.
https://co...
Created by
Walter Thompson
in Smart Net Total Care Portal and Collector Discussions
a month ago
a month ago
Hi Adolfo, Good day to you, sir! Please reference the following user
guide link for the steps to add...
02-01-2019 04:07 PM
Thank you for providing the version info for each browser. I was running
the same version on both br...
02-01-2019 01:44 PM
Keep using the same URL I've provided. I generally always use Chrome,
and it usually works for me, b...
02-01-2019 10:14 AM
Hi Eric,Test this link--> https://cdceb.cloudapps.cisco.com/csam/
instead of
-->https://cdceb.clouda...
Created by
Walter Thompson
in Services Discussions
10-11-2017 10:01 AM
10-11-2017 10:01 AM
I neglected to take into account I was working from a Unix shell prompt.
When I re-examined the date...
Created by
Walter Thompson
in Services Discussions
10-10-2017 03:08 PM
10-10-2017 03:08 PM
Thank you for the quick reply. Glad to know it is working as expected.
What do you think would be th...
Created by
Walter Thompson
in Services Discussions
10-10-2017 01:46 PM
10-10-2017 01:46 PM
I was attempting to specify a date range, as described on
https://developer.cisco.com/site/PSIRT/get...
Created by
Walter Thompson
in Smart Net Total Care Portal and Collector Discussions
08-06-2015 01:54 PM
08-06-2015 01:54 PM
Hi Richard,Thanks for your question. We are looking at the situation and
will provide guidance short...
Public Statistics
| Date Registered | 06-19-2013 08:57 AM |
| Date Last Visited | 07-16-2019 11:58 AM |
| Total Messages Posted | 14 |
| Total Helpful Votes Received | 6 |
