Check the below link Configure UCCX Custom Call Variable Layouts for Finesse Desktop and FIPPAhttps://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/213873-configure-uccx-custom-call-variable-layo.html
Check if you are able to run the reports on the CLI of CCX nodes.If it's gives an error on the CLI then it looks like an issue with report or a database depends on the error.Run report in CUIC copy the SQL from CUIC. Add SQL in the below command and ...
"uccx_1251_su3_es_04_special" this is a cop file that needs to be installed only after upgrading the version from 12.5.1 Su1 to 12.5.1 SU3.
It's a direct upgrade from 12.5.1 SU1 to UCCX 12.5.1 SU3.Install the Pre-upgrade cop files to set the system p...
>First upgrade from 12.5.1 Su1 to 12.5.1 SU3.>Install Pre-upgrade cop files on 12.5.1 SU1 ciscouccx.1251.SU1.1251SU3PREUPGRADE.59.cop.sgn nad ucos.keymanagement.v02.cop.sgn.>After upgrade to 12.5.1 SU3 and install the ES04 cop file "ciscouccx.1251.su...
