I am creating an integration with Cisco ECE 12.6.1 with a ChatBot, and customer want to display (DRASR) office off hours or other Variable messages to the Chat users. Do you know if Cisco APIs are available to call those dynamic (DRASR)  in ECE ? Tha...

We recently installed SIP Dialer at UCCE 10.5 (2), with Predictive Only simple campaign mode. During testing, we found that Dialers is configured to dial to two lines per agent. 1st call gets connected, however 2nd call being dropped since no 2nd age...