I am using Cisco Finesse version (11.5). I just want to get the customer information in Finesse ECE gadget that a customer filled during submitting chat request through  pre-chat form like the picture I have attached  I just want to console that cust...

I am new to Cisco Chat and Email. I want to know that is there any way to generate an event on agent side while we submit the customer info in Enterprise Chat and Email chat form and initialized the chat.Actually I want to pop up a message on agent s...