I’m trying to connect to Cisco Finesse via XMPP over BOSH using Jabberwerx.js. One agent account is able to connect successfully, but another agent (which uses a UPN-style username) fails with a SASL not-authorized error. Working Agent This agent is...

I am using Cisco Finesse version (11.5). I just want to get the customer information in Finesse ECE gadget that a customer filled during submitting chat request through  pre-chat form like the picture I have attached  I just want to console that cust...

I am new to Cisco Chat and Email. I want to know that is there any way to generate an event on agent side while we submit the customer info in Enterprise Chat and Email chat form and initialized the chat.Actually I want to pop up a message on agent s...