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Smart License (スマートライセンス) メッセージガイド

yukiyosh
Cisco Employee
Cisco Employee

‎2020-05-20 03:11 PM ‎2020-05-20 03:15 PM 更新

 

 

はじめに

本ドキュメントは Smart License を使用した際に 製品で出力する ログ メッセージを紹介します。

 

  

Smart License ログ メッセージ

 

%SMART_LIC-6-AGENT_READY

  • Message:
    • Smart Agent for Licensing is initialized
  • Explanation:
    • Smart Agent for Licensing is fully initialized and ready for use.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-6-AGENT_ENABLED

  • Message:
    • Smart Agent for Licensing is enabled
  • Explanation:
    • Smart Agent for Licensing is enabled and ready to process licensing requests.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-5-SYSTEM_CLOCK_CHANGED

  • Message:
    • Smart Agent for Licensing System clock has been changed
  • Explanation:
    • The system clock has changed and the Smart Agent for Licensing has updated its internal timers
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-AGENT_REG_FAILED

  • Message:
    • Smart Agent for Licensing Registration with the Cisco Smart Software Manager (CSSM) failed: %s
  • Explanation:
    • Smart Licensing registration failed. The included error string should give a more detailed reason for the failure. This may have been due to an invalid IDtoken or because the device is already registered
  • Recommended Action:
    • If the id token was invalid it may be expired or you may be using an id token from the Smart Software Manager but you are registering with a satellite. If the device is already registered you may use the force option to force the registration with a new id token. Please verify your Call Home or Smart Transport settings and that the device has connectivity to the Cisco Smart Software Manager (CSSM)
  • TAC Info:
    • Please verify the customer's idToken is valid, Smart Call home settings, and Agent's network connectivity to software.cisco.com.Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.

%SMART_LIC-6-AGENT_REG_SUCCESS

  • Message:
    • Smart Agent for Licensing Registration successful. udi %s
  • Explanation:
    • Smart Licensing registration was successful.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-6-AGENT_DEREG_SUCCESS

  • Message:
    • Smart Agent for Licensing De-registration with the Cisco Smart Software Manager (CSSM) was successful
  • Explanation:
    • Smart Licensing de-registration successful.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-AGENT_DEREG_FAILED

  • Message:
    • Smart Agent for Licensing DeRegistration with Cisco Smart Software Manager (CSSM) failed: %s
  • Explanation:
    • Smart Licensing De-registration failed. This may have been caused due to a network connection failure to the Cisco Smart Software Manager (CSSM). The local registration information on the device has been removed. The registration information on the Cisco Smart Software Manager (CSSM) has not been removed.
  • Recommended Action:
    • Please verify your Call Home or Smart Transport settings and that the device has connectivity to the Cisco Smart Software Manager (CSSM)
  • TAC Info:
    • Please verify the customer's Agent network connectivity to cisco.com. Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.

%SMART_LIC-5-IN_COMPLIANCE

  • Message:
    • All entitlements and licenses in use on this device are authorized
  • Explanation:
    • All customer requested entitlements are authorized by Cisco licensing services.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-OUT_OF_COMPLIANCE

  • Message:
    • One or more entitlements are out of compliance
  • Explanation:
    • The customer is using a license that they have not purchased or they are using more licenses than they have purchased.Sent once when the Out Of compliance state is detected. Sent once per week after that until corrected.
  • Recommended Action:
    • Customer needs to go to the smart licensing portal to view their entitlements to figure out why they are out of compliance.
  • TAC Info:
    • Please verify customer's entitlement allowance and their current usage in their virtual account.Verify their usage on the device with the CLI: show license usage

%SMART_LIC-4-IN_OVERAGE

  • Message:
    • One or more entitlements are in overage
  • Explanation:
    • This is for information only. No action is necessary. The customer is still in compliance and within the overage amount as specified in their contract.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-5-EVAL_START

  • Message:
    • Entering evaluation period
  • Explanation:
    • The device is not registered with the Cisco Smart Software Manager (CSSM) and is using licenses. A total of 90 days of evaluation period will be available.
  • Recommended Action:
    • Register this device with the Cisco Smart Software Manager (CSSM)using an ID token

%SMART_LIC-3-EVAL_EXPIRED

  • Message:
    • Evaluation period expired
  • Explanation:
    • Your evaluation period has expired. Some features may restrict their usage. This will be sent once when the evaluation periond expires.
  • Recommended Action:
    • Customer needs to obtain a new ID token from the Cisco Smart Software Manager (CSSM) and register the device.

%SMART_LIC-5-AUTHORIZATION_EXPIRED

  • Message:
    • Authorization period expired
  • Explanation:
    • The device has not communicated with the Cisco Smart Software Manager (CSSM) for 90 days and the device has not automatically renewed the entitlement authorizations. Some features may restrict functionality. This will be sent at the time of expiration and once per week until communications is restored or the registration period expires.
  • Recommended Action:
    • Please verify your Call Home or Smart Transport settings and that the device has connectivity to the Cisco Smart Software Manager (CSSM)
  • TAC Info:
    • Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.

%SMART_LIC-6-DISABLED

  • Message:
    • Smart Agent for Licensing disabled
  • Explanation:
    • Smart Licensing has been disabled by the customer
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-BAD_MODE

  • Message:
    • An unknown mode was specified: %d
  • Explanation:
    • An invalid entitlement enforcement mode was received by the smart agent in the process of logging a syslog message.This is an internal error and should be reported to Cisco
  • Recommended Action:
    • This is a Smart Licensing internal error. Please report this to Cisco
  • TAC Info:
    • Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.

%SMART_LIC-3-BAD_NOTIF

  • Message:
    • A bad notification type was specified: %d
  • Explanation:
    • This is an internal Smart Licensing error. Report it to Cisco TAC
  • Recommended Action:
  • TAC Info:
    • Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.

%SMART_LIC-3-ID_CERT_EXPIRED

  • Message:
    • Registration period has expired. Smart Licensing will transition to the unregistered state. Please re-register this product to correct the problem.
  • Explanation:
    • The current time is outside the valid registration period in the ID certificate. This could be caused by a change in the system clock or multiple communications failures with the Cisco Smart Software Manager (CSSM)
  • Recommended Action:
    • Please check the Smart Call Home settings and network connectivity to the Cisco Smart Software Manager (CSSM). Also verify your system clock is correct
  • TAC Info:
    • Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.

%SMART_LIC-6-ID_CERT_RENEW_SUCCESS

  • Message:
    • Automatic registration renewal successful
  • Explanation:
    • Customer ID certificate has been renewed successfully
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-ID_CERT_RENEW_NOT_STARTED

  • Message:
    • ID certificate start date not reached yet
  • Explanation:
    • The device registration failed. The ID Certificate start date is later than the device current time.
  • Recommended Action:
    • Please adjust your device clock to be correct, and retry the registration again.
  • TAC Info:
    • Please verify customer's device clock is correct.

%SMART_LIC-3-ID_CERT_RENEW_FAILED

  • Message:
    • Automatic registration renewal failed: %s
  • Explanation:
    • The automatic ID certificate (registration) renewal failed. The included error message should give a better idea of what the failure was. This will be sent every time a renewal attempt is retried and fails. Retries will be done after the initial failure every 15 minutesfor the first four hours and then every hour after that.
  • Recommended Action:
    • Please verify your Call Home or Smart Transport settings and that the device has connectivity to the Cisco Smart Software Manager (CSSM)
  • TAC Info:
    • Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.

%SMART_LIC-6-ENTITLEMENT_RENEW_SUCCESS

  • Message:
    • Entitlement authorization renewal with Cisco Smart Software Manager (CSSM) successful
  • Explanation:
    • Authorization renewal request is successful.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-ENTITLEMENT_RENEW_FAILED

  • Message:
    • Entitlement authorization with Cisco Smart Software Manager (CSSM) failed: %s
  • Explanation:
    • The device has failed to communicate with Cisco to renew the entitlement authorization.
  • Recommended Action:
    • Please verify your Call Home or Smart Transport settings and that the device has connectivity to the Cisco Smart Software Manager (CSSM)
  • TAC Info:
    • Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.

%SMART_LIC-3-COMM_FAILED

  • Message:
    • Communications failure with the %s : %s
  • Explanation:
    • The device communication with the Cisco Smart Software Manager (CSSM) or CSLU failed.This wil be sent for every communications attempt that fails. Additionally it will be sent once per week until communications are restored.
  • Recommended Action:
    • Please verify your Call Home or Smart Transport settings and that the device has connectivity to the Cisco Smart Software Manager (CSSM)
  • TAC Info:
    • Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.

%SMART_LIC-5-COMM_RESTORED

  • Message:
    • Communications with %s restored
  • Explanation:
    • Smart Agent communication with the Cisco Smart Software Manager (CSSM) or CSLU has been restored.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-CERTIFICATE_VALIDATION

  • Message:
    • Certificate validation failed: %s
  • Explanation:
    • The ID certificate validation failed during a reboot, registration or renewal. The included error message should give more information about the failure
  • Recommended Action:
    • This is informational only and no action is required
  • TAC Info:
    • Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.

%SMART_LIC-5-COMM_INIT_FAILED

  • Message:
    • Failed to initialize communications with the Cisco Smart Software Manager (CSSM): %s
  • Explanation:
    • Smart Licensing could not initialize communication with the Cisco Smart Software Manager (CSSM)
  • Recommended Action:
    • Please verify your Call Home or Smart Transport settings and that the device has connectivity to the Cisco Smart Software Manager (CSSM)
  • TAC Info:
    • Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.

%SMART_LIC-6-AUTH_RENEW_SUCCESS

  • Message:
    • Authorization renewal successful. State=%s for udi %s
  • Explanation:
    • The automatic authorization renewal was successful
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-AUTH_RENEW_FAILED

  • Message:
    • Authorization renewal with the Cisco Smart Software Manager (CSSM) : %s for udi %s
  • Explanation:
    • The Authorization renew request failed. This will be sent every time an authorization attempt fails and once per week whinle in the failed state. An automatic retry will occur on the following schedule: If smart licensing is in the authorized state every 23 hours. If smart licensing is in the Out of Compliance state every 15 minutes for the first two hours then once every four hours after that. If smart licensing is in the authorization expired state then once every hour.
  • Recommended Action:
    • Please verify your Call Home or Smart Transport settings and that the device has connectivity to the Cisco Smart Software Manager (CSSM)
  • TAC Info:
    • Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.

%SMART_LIC-6-HA_ROLE_CHANGED

  • Message:
    • Smart Agent HA role changed to %s.
  • Explanation:
    • Smart Agent role on HA RP has been changed to either active or standby.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-INVALID_TAG

  • Message:
    • The entitlement tag is invalid: %s
  • Explanation:
    • The entitlement tag for a license is not defined in the Cisco Smart Software Manager (CSSM). This is a Cisco internal problem and should be reported to Cisco.
  • Recommended Action:
    • report this error to Cisco
  • TAC Info:
    • This is a mis-configuration in the CSSM backend

%SMART_LIC-6-HA_CHASSIS_ROLE_CHANGED

  • Message:
    • Smart Agent HA chassis role changed to %s.
  • Explanation:
    • Smart Agent chassis role on HA has been changed to either active or standby.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-INVALID_ROLE_STATE

  • Message:
    • The current role is not allowed to move to the new role: Current %s New %s
  • Explanation:
    • From the last HA role event, we can only move to certain roles. The device has moved to a role which the Smart Agent cannot follow.
  • Recommended Action:
    • Report this problem to Cisco
  • TAC Info:
    • Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.

%SMART_LIC-4-EVAL_WILL_EXPIRE_WARNING

  • Message:
    • Evaluation period will expire in %s.
  • Explanation:
    • The device is using the evaluation period which will expire in the specified time. This will be sent at the following intervals prior to expiration: 60 days, 30 days, every week in the last 30 days, every day in the last week, every hour in the last day.
  • Recommended Action:
    • Register this device with the Cisco Smart Software Manager (CSSM) before the evaluation period expires.

%SMART_LIC-3-EVAL_EXPIRED_WARNING

  • Message:
    • Evaluation period expired on %s
  • Explanation:
    • The evaluation period expired at the time specified. This will be sent once per week after expiration if the product is not registered.
  • Recommended Action:
    • Register this device with the Cisco Smart Software Manager (CSSM) before the evaluation period expires.

%SMART_LIC-3-ID_CERT_EXPIRED_WARNING

  • Message:
    • This device's registration will expire in %s.
  • Explanation:
    • The registration for this device will expire at the specified time. This usually indicates a communications failure with the Cisco Smart Software Manager (CSSM). This will be sent at the following interval prior to expiration: 60 days, 30 days, every week in the last 30 days, every day in the last week,every hour in the last day.
  • Recommended Action:
    • Please verify your Call Home or Smart Transport settings and that the device has connectivity to the Cisco Smart Software Manager (CSSM)
  • TAC Info:
    • Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.

%SMART_LIC-7-DAILY_JOB_TIMER_RESET

  • Message:
    • Daily job timer reset
  • Explanation:
    • This message is used only for testing and does not indicate an error
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-6-AGENT_ALREADY_REGISTER

  • Message:
    • This device is already registered with the Cisco Smart Software Manager (CSSM).
  • Explanation:
    • Smart Licensing on this device has already registered with the Cisco Smart Software Manager (CSSM)
  • Recommended Action:
    • Use the force option when registering or remove this device from your virtual account on the Cisco Smart Software Manager (CSSM)

%SMART_LIC-6-AGENT_ALREADY_DEREGISTER

  • Message:
    • Smart Agent is already Deregistered with the CSSM.
  • Explanation:
    • Smart Licensing has already de-registered with Cisco.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-CONFIG_OUT_OF_SYNC

  • Message:
    • Trusted Store Enable flag not in sync with System Configuration, TS %s Config %s
  • Explanation:
    • Smart Licensing Configuration does not match the value of the enable flag in Trusted Store. This can happen if a configuration is copied onto the system and a reload occurs. If the new configuration does not contain the Smart Licensing Enable command, the value in Trusted Store will not match.
  • Recommended Action:
    • Apply the desired Smart Licensing Configuration Command and persist the configuration.

%SMART_LIC-3-REG_EXPIRED_CLOCK_CHANGE

  • Message:
    • Smart Licensing registration has expired because the system time was changed outside the validity period of the registration period. The agent will transition to the un-registered state in 60 minutes.
  • Explanation:
    • The system clock has been changed so that it is now outside the valid registration period. If the clock is reset to a value inside the registration validity period within one hour smart licensing will continue function normally. If the clock is not reset the device will become un-registered and a new id token will need to be obtained to re-register the device. The registration validity period is defined by the start and end date in the id certificate. use 'show license tech support' to get the id certificate information.
  • Recommended Action:
    • Set the system clock back to the correct date and time

%SMART_LIC-3-ROOT_CERT_MISMATCH_DEV

  • Message:
    • Certificate Mismatch: Development %s Certificate being used with a Production Root Certificate. Use the 'test license smart dev-cert enable' CLI to set the DEV root cert.
  • Explanation:
    • The Production Root Certificate is being used with Development certificates.
  • Recommended Action:
    • Please activate the Development Root Certificate from the CLI. (ie. 'test license smart dev-cert enable')
  • TAC Info:
    • This should never happen at a customer site. If it did they probably used the test CLI to change the certificate type. They should never use the test commands

%SMART_LIC-3-ROOT_CERT_MISMATCH_PROD

  • Message:
    • Certificate type mismatch. Development Root Certificate is being used with Production certificates.
  • Explanation:
    • The Development Root Certificate is being used with Production certificates. Someone used a test command to set the Development root certificate but the systems is connected to the production CSSM
  • TAC Info:
    • This should never happen at a customer site. If it did they probably used the test CLI to change the certificate type. They should never use the test commands
  • Recommended Action:
    • Use the test command to reset the certificate.

%SMART_LIC-3-HOT_STANDBY_OUT_OF_SYNC

  • Message:
    • Smart Licensing agent on hot standby is out of sync with active Smart Licensing agent
  • Explanation:
    • Smart Licensing Agent on the hot standby failed to process the data necessary to stay in sync with the active agent. If a switch over occurs the the new active agent will not be in the same state as the current active agent Configuration does not match the value of the enable flag in Trusted store. This can happen if a configuration is copied onto the system and a reload occurs. If the new configuration does not contain the Smart Licensing Enable command, the value in Trusted Store will not match.
  • Recommended Action:
    • Ensure that the configuration is the same on both systems.

%SMART_LIC-6-EXPORT_CONTROLLED

  • Message:
    • Usage of export controlled features is %s
  • Explanation:
    • This tells the customer if usage of export controlled features or a particular feature is allowed or not allowed
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-EXPORT_REQUEST_FAILURE

  • Message:
    • The export authorization key request for %s failed: %s
  • Explanation:
    • The request for the export authorization key has failed. The export restricted feature that needs this key will not enable.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-6-EXPORT_HA_MISMATCH

  • Message:
    • The export authorization key information on the active and standby does not match. Licensing HA will not work properly: %s
  • Explanation:
    • The standby or members to not have the export authorization keys for all the same features as the active has. If the standby takes over as active you will not have the same licenses available and your device may not work properly.
  • Recommended Action:
    • Get proper export authorization keys on all nodes using the 'license smart export request all' command. Use the 'license show status' command to see the export status of all standby or member devices.

%SMART_LIC-4-EXPORT_NOT_SUPPORTED

  • Message:
    • The satellite this device is connected to is an older version that does not support export authorization keys.
  • Explanation:
    • The satellite this device is connected to is an older version that does not support export authorization keys and a request for an export authorization key has been made.
  • Recommended Action:
    • Either update the satellite to the latest version that supports export authorization keys or change the URL on this device to point to a different satellite.

%SMART_LIC-2-PLATFORM_ERROR

  • Message:
    • Smart Licensing has encountered an internal software error. Contact TAC: %s
  • Explanation:
    • Smart Licensing Agent has encountered an internal Platform Problem. this indicates that the platform team did not properly implement Smart licensing on the device. The Platform Development Team needs to be contacted to get this problem addressed. This should never happen at a customer site
  • Recommended Action:
    • The customer should contact TAC. The platform team needs to address this problem before release
  • TAC Info:
    • Smart Licensing Agent has encountered an internal software error. This indicates that the platform team did not properly implement Smart licensing on the device. The Platform Development Team needs to be contacted to get this problem addressed. This should never happen at a customer site

%SMART_LIC-6-HOSTNAME_MATCHED_UDI

  • Message:
    • The host name has been changed to match a field in the device identifier (UDI). Since the device identifier is sent to Cisco this may bypass your host name privacy settings
  • Explanation:
    • The host name has been changed to match a field in the device identifier (UDI). Since the device identifier is sent to Cisco this may bypass your host name privacy settings. You can view the device identifier with the command "show license udi".
  • Recommended Action:
    • Change the host name so it does not include any fields in the device identifier.

%SMART_LIC-3-DEPRECATED_API

  • Message:
    • The Deprecated function %s has been called.This call should be replaced by %s
  • Explanation:
    • This error indicates the platform team is using deprecated API functions. The platform code is calling a deprecated function. The code needs to be changed to call the new function
  • Recommended Action:
    • Contact Cisco TAC.The platform team needs to address this problem before release
  • TAC Info:
    • Contact the product team and give them the syslog message

%SMART_LIC-6-RESERVED_INSTALLED

  • Message:
    • %s License Reservation Authorization code installed for udi %s
  • Explanation:
    • A reservation authorization code was successfully installed.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-4-RESERVE_IN_PROGRESS

  • Message:
    • %s License Reservation process must be completed with the 'license smart reservation install' command. Reservation started on %s
  • Explanation:
    • A reservation request is in progress. This will be sent every day until a reservation authorization code is installed.
  • Recommended Action:
    • Customer needs to get a reservation authorization code from the Cisco Smart Software Manager (CSSM) and install it on the device

%SMART_LIC-6-RESERVE_RETURNED

  • Message:
    • %s License Reservation returned for udi %s. Smart Agent is now unregistered.
  • Explanation:
    • The reservatio authorization code has been returned. This will cause Smart Licensing to transition back to the un-registered state and start consuming the evaluation period.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-6-RESERVE_CANCELED

  • Message:
    • License Reservation request canceled for udi %s. Smart Agent is now unregistered.
  • Explanation:
    • Sent when the customer cancels a reservation request by using the reservation cancel command
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-6-RESERVE_AUTH_FAILED

  • Message:
    • Failed to validate the %s Reservation Authorization Code for udi %s. Changing to the unregistered state.
  • Explanation:
    • The reservation authorization code that was installed is not valid on this device.
  • Recommended Action:
    • Get a new reservation authorization code and install it.

%SMART_LIC-3-RESERVE_HA_FAILURE

  • Message:
    • The license reservation information on the active and standby does not match. Licensing HA will not work properly: %s
  • Explanation:
    • In HA configuration, if there is any mismatch in reservation configuration, between the nodes, this notification is to be send. The values to be compared for determining mismatch between nodes are - reservation enable state, reservation version, reservation type, authorization code validation status and export enable status.If the standby takes over as active you will not have the same licenses available and your device may not work properly.
  • Recommended Action:
    • Change reservation configuration in either/both the nodes to match each other

%SMART_LIC-6-RESERVE_HA_MISMATCH

  • Message:
    • The reserved licenses on the active and standby do not match. Use the 'show license status' command to see the exact error.
  • Explanation:
    • The Licenses reserved using the Specified License Reservation (SLR) feature in Smart Licensing and installed on the active and standby or member devices in an HA configuration are not the same. If the standby takes over as active you will not have the same licenses available and your device may not work properly.
  • Recommended Action:
    • Ensure that the reservation authorization codes installed on all HA systems are for the same licenses.

%SMART_LIC-3-PLR_CONFIG_OUT_OF_SYNC

  • Message:
    • Trusted Store PLR Enable flag not in sync with System Configuration, TS %s Config %s
  • Explanation:
    • Smart Licensing Configuration does not match the value of the PLR enable flag in Trusted Store. This can happen if a configuration is copied onto the system and a reload occurs. If the new configuration does not contain the Smart Licensing Enable command, the value in Trusted Store will not match.
  • Recommended Action:
    • Apply the desired Smart Licensing PLR Configuration Command and persist the configuration.

%SMART_LIC-6-PLR_DISABLED_INIT_COMM

  • Message:
    • Permanent License Reservation has been disabled. Please reboot the system to initialize Smart Licensing communications with Cisco.
  • Explanation:
    • During bootup, Smart Licensing communications is not initialized if Permanent License Reservation (PLR) is enabled. To enable Smart Licensing communications with Cisco when PLR is disabled the system needs to be rebooted.
  • Recommended Action:
    • reboot the system

%SMART_LIC-4-CONFIG_NOT_SAVED

  • Message:
    • Smart Licensing configuration has not been saved
  • Explanation:
    • This is only an informational message to the customer to remind them to save the configuration
  • Recommended Action:
    • save the configuration

%SMART_LIC-3-CONFIG_NOT_SAVED_TSCLEAR

  • Message:
    • The smart agent for Licensing will now be disabled because the config was not saved before the reload
  • Explanation:
    • During Smart Agent initialization, if the Smart Agent state is registered and the config with the smart license enabled flag was saved before the reboot, then this means the config was not saved before the reload.
  • Recommended Action:
    • save the configuration before reloading

%SMART_LIC-2-XDM_DISPATCH_LOOP_FAILURE

  • Message:
    • SmartAgent Admin Init Failed due to failure at XdmDispatchLoop in creating handle
  • Explanation:
    • This is an internal error During scheduler init, when trying to create xdm handle, it is failing!
  • Recommended Action:
  • TAC Info:
    • Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.

%SMART_LIC-4-HANDLE_ATTR_VERSION_MISMATCH

  • Message:
    • The handle attribute version between two devices are different. %s
  • Explanation:
    • The devices inside a cluster do not have the same operational capability. This is not an issue if all devices use only the functionality that is supported by all members of a stack or cluster. However, it's a good practice to have have all devices in a stack or cluster use the same software version.
  • Recommended Action:
    • Ensure that all devices in the stack or cluster are using the same version of the software.

%SMART_LIC-3-APPHA_DUPLICATED_PEER

  • Message:
    • The Application HA Cluster already has a member with given identity. Use the 'show license usage' command to see the exact error.
  • Explanation:
    • When setting up peer information for an entitlement that supports attribute, the given peer information already exists. This means one of the device may not be configured correctly or logics that suppose to remove peer information is not working correctly.
  • TAC Info:
    • Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.
  • Recommended Action:

%SMART_LIC-3-APPHA_MISSING_PEER

  • Message:
    • The Application HA Cluster doed not have a member with given identity. Use the 'show license usage' command to see the exact error.
  • Explanation:
    • When removing peer information for an entitlement that supports attribute, the given peer information does not exists. This means one of the device may not be configured correctly or logics that suppose to add/update peer information is not working correctly.
  • TAC Info:
    • Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.
  • Recommended Action:

%SMART_LIC-3-APPHA_ADD_ITSELF

  • Message:
    • The Application, is trying to add itself as its own Application HA peer.
  • Explanation:
    • When adding peer informations for an entitlement that supports attribute, peerInfo contains same data as It's own HA attribute. This means that it tried to add itself as its own peer.
  • TAC Info:
    • Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.
  • Recommended Action:

%SMART_LIC-3-APPHA_DUPLICATED_INSTANCE

  • Message:
    • The Application, is trying set HA information for a duplicate instance.
  • Explanation:
    • When setting HA informations for an entitlement instance (handle), another instance is found with same entitlement tag, appHaName and appHaInstanceID. This means a duplicate instance is found
  • TAC Info:
    • Please collect the smart licensing debug/trace log. If debug/trace was not enabled then please enable it and retry for more detailed information. If it is necessary to file a case include the debug log and the output of show license tech support.
  • Recommended Action:

%SMART_LIC-6-CONVERT_START

  • Message:
    • Smart License Conversion has started
  • Explanation:
    • The smart agent for licensing has initiated the conversion process to convert traditional licenses to smart licenses and to deposit those licenses into the customerssmart account.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-6-CONVERT_LIC_SUCCESS

  • Message:
    • %s License %s has been converted to %s with a count of %d
  • Explanation:
    • The traditional license specified has been converted to a smart license and has been deposited into the customers smart account.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-6-CONVERT_LIC_ALREADY

  • Message:
    • %s License %s has been converted to %s with a count of %d
  • Explanation:
    • The traditional license specified has been previously beenconverted to a smart license and has previously been deposited into the customers smart account.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-CONVERT_LIC_FAIL

  • Message:
    • %s Failed to convert %s: %s
  • Explanation:
    • The traditional license specified failed the conversion process. The reason for this is detailed in the message.
  • Recommended Action:
    • Depending on the failure reason the customer may wish to contact Cisco technical support. If this is desired; Copy the message exactly as it appears on the console or in the system log. Open a case with the Technical Assistance Center at http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical support representative.

%SMART_LIC-6-CONVERT_SUCCESS

  • Message:
    • %s Smart License Conversion successful
  • Explanation:
    • The entire license conversion process was successful. All licenses have been deposited into the customer's smart account.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-6-CONVERT_ALREADY

  • Message:
    • %s Smart License Conversion successful
  • Explanation:
    • A license conversion has already been done for the UDI specified. Only one conversion process is allowed.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-CONVERT_FAILED

  • Message:
    • %s License conversion failed: %s
  • Explanation:
    • The conversion process failed.The reason for this is detailed in the message.
  • Recommended Action:
    • Depending on the failure reason the customer may wish to contact Cisco technical support. If this is desired; Copy the message exactly as it appears on the console or in the system log. Open a case with the Technical Assistance Center at http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical support representative.

%SMART_LIC-6-THIRDPARTY_MODE_ENABLED

  • Message:
    • Smart Agent for Licensing is in Thirdparty Mode
  • Explanation:
    • Smart Agent for Licensing is in thirdparty mode, and ready to collect and process RUM reports
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-6-THIRDPARTY_MODE_DISABLED

  • Message:
    • Smart Agent for Licensing is out of Thirdparty Mode
  • Explanation:
    • Smart Agent for Licensing is out of thirdparty mode, and has stopped collecting and processing RUM reports
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-UTILITY_EXPIRED

  • Message:
    • Smart Agent for Licensing Utility certificate has expired.
  • Explanation:
    • Smart Agent for Licensing utility certificate has expired. This means that the registration period has expired. Smart Licensing will transition to the unregistered state. Please re-register this product to correct the problem.
  • Recommended Action:
    • Please check the communications settings and network connectivity to the Cisco Smart Software Manager (CSSM) or satellite.Also verify your system clock is correct

%SMART_LIC-3-UTILITY_RENEW_FAILED

  • Message:
    • Smart Agent for Licensing Utility certificate renewal failed
  • Explanation:
    • Smart Agent for Licensing Utility cert renew failed, this will occur once per day until the renewal is successful or the current certificate expires
  • Recommended Action:
    • Please check the communications settings and network connectivity to the Cisco Smart Software Manager (CSSM) or satellite.Also verify your system clock is correct

%SMART_LIC-5-UTILITY_RENEW_SUCCESS

  • Message:
    • Smart Agent for Licensing Utility certificate renewal successful
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-6-UTILITY_STARTED

  • Message:
    • Smart Agent for Licensing Utility has started sending usage reports
  • Explanation:
    • Smart Agent for Licensing utility has been enabled to the point where we are sending usage reports
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-6-UTILITY_STOPPED

  • Message:
    • Smart Agent for Licensing Utility has stopped sending usage reports: %s
  • Explanation:
    • Smart Agent for Licensing Utility is not available and no longer sending usage reports.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-UTILITY_REPORT_FAILED

  • Message:
    • Smart Agent for Licensing Utility has failed to send usage Report
  • Explanation:
    • Smart licensing failed to send a usage report because of a network error.
  • Recommended Action:
    • Please check the communications settings and network connectivity to the Cisco Smart Software Manager (CSSM) or satellite.

%SMART_LIC-4-UTILITY_FQDN_MISMATCH

  • Message:
    • Smart Agent for Licensing Utility URL setting does not match the FQDN in the utility certificate.
  • Explanation:
    • Smart Agent for Licensing Smart licensing url setting must match the FQDN embedded in the utility certificate
  • Recommended Action:
    • Get a new utility certificate from Cisco.

%SMART_LIC-4-SMART_TRANSPORT_NOT_CONFIG

  • Message:
    • Smart Agent for Licensing Smart transport is not configured for utility reporting
  • Explanation:
    • Smart Agent for Licensing Utility is enabled and we have a subscription but Smart transport is not configured.
  • Recommended Action:
    • Enable and configure the smart transport

%SMART_LIC-3-NOT_AUTHORIZED

  • Message:
    • The entitlement %s is Not Authorized to be used. Reason: %s
  • Explanation:
    • The customer is using a license that they are not authorized to use.
  • Recommended Action:
    • Customer needs to go to the smart licensing portal to view their entitlements to figure out why they are not authorized to use this license.
  • TAC Info:
    • Please verify customer's entitlement allowance and their current usage in their virtual account.Verify their usage on the device with the CLI: show license usage

%SMART_LIC-5-SLR_IN_COMPLIANCE

  • Message:
    • The entitlement %s in use on this device is authorized
  • Explanation:
    • The customer has requested for an entitlement that they are authorized to use.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-6-RESERV_AUTH_ALREADY_INSTALLED

  • Message:
    • Same Reservation Authorization Code already installed for UDI: %s.
  • Explanation:
    • A list of reservation authorization codes is being installed. One of the authorization codes is in the list twice and has already been installed.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-RESERV_NO_AUTH_CODE_FOUND

  • Message:
    • No authorization code found in meta file which matches with any udi in stack.
  • Explanation:
    • The customer is using a meta file which does not contain any authorized code for this HA stack
  • Recommended Action:
    • Customer needs to use a meta file which contains authorized code(s) for this HA stack

%SMART_LIC-3-RESERV_DUP_AUTH_CODE_FOUND

  • Message:
    • Duplicate authorization code found in meta file, for one device in HA stack for use %s.
  • Explanation:
    • The customer is using a meta file which contains Duplicate authorization code for one device in HA stack
  • Recommended Action:
    • Customer needs to use a meta file which contains only one authorized code for each device in HA stack

%SMART_LIC-3-RESERV_FAIL_GEN_RETURN_CODE

  • Message:
    • Unable to generate authorization return code for %s.
  • Explanation:
    • Smart Licensing is unable to generate an authorization return code. The reservation authorization code has been removed from the system. To return the license to the smart account, please contact TAC.
  • Recommended Action:

%SMART_LIC-3-EVENT_LOG_WRITE

  • Message:
    • Writing to Event Log File failed
  • Explanation:
    • It is failure in writing EventLogFile. It is the firstoccurence of the failure. Syslog will not be sent for subsequent failurefor write of the same file
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-EVENT_LOG_READ

  • Message:
    • Reading from Event Log file failed
  • Explanation:
    • Can't get log or allocate enough space to return the login a buffer
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-5-END_POINT_RESET

  • Message:
    • End Point list reset
  • Explanation:
    • Complete list of End Points has to be reported to CSSM.Agent has just initiated Authorization request after registration
  • Recommended Action:
    • Complete end point list, for all the licenses, has to be reported by the product instance.

%SMART_LIC-6-AUTHORIZATION_INSTALL_SUCCESS

  • Message:
    • A new licensing authorization code was successfully installed on %s
  • Explanation:
    • An authorization code was successfully installed in policy mode.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-AUTHORIZATION_INSTALL_FAILED

  • Message:
    • The install of a new licensing authorization code has failed on %s: %s.
  • Explanation:
    • An authorization code installation has failed, in policy mode.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-6-REPORTING_REQUIRED

  • Message:
    • A Usage report acknowledgement will be required in %d days.
  • Explanation:
    • Sent to inform the customer that RUM reporting to Cisco will be required
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-6-USAGE_NO_ACK

  • Message:
    • A Usage report acknowledgement has not been received in the last %d days.
  • Explanation:
    • Once usage reports are transferred from the product to the CSLU they will be then sent to the CSSM and an ACK returned. The CSLU will send the ACK back to the product instance. If the ACK is not received in the needed amount of time this syslog will be displayed. This syslog will be sent once per week until the ACK is received.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-6-AUTHORIZATION_REMOVED

  • Message:
    • A licensing authorization code has been removed from %s.
  • Explanation:
    • A licensing authorization code has been removed.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-IMPORT_SIGN_MISMATCH

  • Message:
    • The Import data signature mismatch for %s.
  • Explanation:
    • The import data signature does not match with the data input
  • Recommended Action:
    • Needs to to check if this is a authorized source of data.

%SMART_LIC-6-POLICY_INSTALL_SUCCESS

  • Message:
    • A new Policy code was successfully installed.
  • Explanation:
    • A Policy code was successfully installed in policy mode.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-3-POLICY_INSTALL_FAILED

  • Message:
    • A new Policy code installation failed.
  • Explanation:
    • A Policy code installation failed in policy mode.
  • Recommended Action:
    • This is informational only and no action is required

%SMART_LIC-4-REPORTING_NOT_SUPPORTED

  • Message:
    • Smart Agent for Licensing CSSM OnPrem is down rev and does not support the enhanced policy and usage reporting mode.
  • Explanation:
    • Smart Agent for Licensing The CSSM OnPrem that this product instance is connected to is down rev and does not support the enhanced policy and usage reporting mode.
  • Recommended Action:
    • Upgrade the OnPrem.
ラベル：
コメント
chigira.s
Level 1
Level 1
‎2021-05-26 10:30 AM

Smart Agent for Licensing System clock has been changed

 

が頻繁に出力されております。1日に3～６回程度です。

 

「This is informational only and no action is required」

とのことで、放っておりますが、logが埋まってしまうのが気になります。

・このログが出るタイミングになにか傾向がありますでしょうか。装置はNTPで同期しております。

・このログを出さなくさせる方法はありますでしょうか。

 

対象機器: C9300-24T  SW Version:16.12.4

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