c3850 platform_mgr 自动重启故障

carl17777 · ‎01-11-2023

昨晚交换机自动重启，上网找了半天也没有找到问题原因。谁能告诉我如何解决这个问题。重启后错误信息如下，详细的日志信息在附件中。
The switch automatically restarted last night, and the cause of the problem has not been found after searching the Internet for a long time. Can anyone please tell me how to solve this problem. After restarting, the error message is as follows, and the detailed log information is in the attachment.

SW24 uptime is 11 hours, 36 minutes
Uptime for this control processor is 11 hours, 38 minutes
System returned to ROM by Critical process platform_mgr fault on rp_0_0 (rc=136)
System restarted at 22:55:07 Khmer Wed Jan 11 2023
System image file is "flash:/cat3k_caa-universalk9.16.12.03a.SPA.bin"
Last reload reason: Critical process platform_mgr fault on rp_0_0 (rc=136)

Translator · ‎01-16-2023

上次重新加载原因： rp_0_0(rc=136)i上的严重进程平台管理器故障

ts bug升级到建议的版本以解决问题：

https://bst.cisco.com/bugsearch/bug/CSCvr58845

Translator · ‎01-16-2023

将完整输出发布到以下命令

sh log on switch 1 up det
sh switch detail

我怀疑崩溃是由于FN - 72323 - Cisco IOS XE软件：QuoVadis根CA 2停用可能会影响智能许可、Smart Call Home和其他功能。

carl17777 · ‎01-16-2023

下面是你提供的两条命令所输出的信息如果可以的话请帮我进一步分析问题所在
我查看了你的回复，看起来像是系统版本的问题，我还没有时间去更新它。
我想我可以先更新证书，来尝试解决问题。
感谢你的帮助

SW249#show log on switch 1 up det
--------------------------------------------------------------------------------
UPTIME SUMMARY INFORMATION
--------------------------------------------------------------------------------
First customer power on : 06/28/2018 14:04:47
Total uptime : 2 years 25 weeks 4 days 16 hours 18 minutes
Total downtime : 2 years 3 weeks 2 days 3 hours 37 minutes
Number of resets : 10
Number of slot changes : 1
Current reset reason : Critical process platform_mgr fau
Current reset timestamp : 01/11/2023 15:55:05
Current slot : 1
Chassis type : 0
Current uptime : 0 years 0 weeks 4 days 18 hours 5 minutes
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
UPTIME CONTINUOUS INFORMATION
--------------------------------------------------------------------------------
Time Stamp | Reset | Uptime
MM/DD/YYYY HH:MM:SS | Reason | years weeks days hours minutes
--------------------------------------------------------------------------------
06/28/2018 14:04:47 Reload 0 0 0 0 0
06/28/2018 14:12:00 Reload 0 0 0 0 0
06/28/2018 14:20:14 Reload 0 0 0 0 0
07/08/2020 14:00:18 Power Failure or Unknown 0 0 0 17 50
07/09/2020 14:05:51 Power Failure or Unknown 0 0 0 0 5
07/09/2020 14:13:14 Reload Command 0 0 0 0 0
07/09/2020 14:21:03 Reload Command 0 0 0 0 0
07/09/2020 14:30:36 Reload Command 0 0 0 0 5
07/09/2020 15:00:50 Reload Command 0 0 0 0 5
07/21/2020 21:55:37 Power Failure or Unknown 0 0 0 10 5
01/11/2023 15:55:05 Critical process platform_mgr fau 2 24 5 16 2
--------------------------------------------------------------------------------

SW249#show switch detail
Switch/Stack Mac Address : 6c6c.d3b9.9080 - Local Mac Address
Mac persistency wait time: Indefinite
H/W Current
Switch# Role Mac Address Priority Version State
-------------------------------------------------------------------------------------
*1 Active 6c6c.d3b9.9080 1 V07 Ready

Stack Port Status Neighbors
Switch# Port 1 Port 2 Port 1 Port 2
--------------------------------------------------------
1 DOWN DOWN None None

Translator · ‎01-17-2023

@翻译员写道：
01/11/2023 15:55:05 Critical process platform_mgr fau 2 24 5 16 2

2023年1月11日崩溃前2年24周的正常运行时间。

我确定崩溃是由于过期的Quo Vadis证书。

将固件更新为16.12.8或应用 “现场通知Field Notice” 中提及的解决方法。