This application is available in the ServiceNow Store. You will need to install it in your ServiceNow instance.
The application comes with a self-guided setup that will help you configure the connections, system properties, and incident creation from device alerts.
The application captures device alerts from the Meraki dashboard and creates incidents in ServiceNow from the received alerts. The created incident will be automatically linked to the related Meraki device. You can define the priority of incidents by adding/modifying records in the Device Alerts lookup table found in the System Policy application menu.
The system will run on a configurable schedule to keep the information updated. Please note that while the Service Graph Connector for Meraki does import Meraki Organizations, Networks, and Devices into the ServiceNow database, it primarily functions to manage alerts and generate incidents. Therefore, even though it interacts with the CMDB, you do not necessarily need to fully populate the CMDB data if your primary goal is incident management.
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