ACE20-MOD-K9 module facing NP crash/restart

[HCL Support]

Hi,

Facing isue with ACE module Part#ACE20-MOD-K9 having NP failed error message and module got restarted.

Module software currently# c6ace-t1k9-mz.A2_1_6a.bin

We have studied the Support Community document and got the BUG id's information having impact on this module,

BUG id's: CSCsv92321, CSCsx25981, CSCsq38638

Now we need help regarding software version to upgrade for the ACE module having no impact on this ACE module by these BUG id's having parity error symptoms.

Also attaching the respective logs for the module restart issue.

Regards,

Ashutosh

[sivaksiv]

Hi,

This looks like a parity error. If this is a first time occurrence I would recommend you to upgrade to a latest software and keep monitoring.

CSCsq38638           

Symptom:The ACE blade cores indicating a SRAM Parity Error. Occasionally  another type of process (such as IFMGR, etc.) core may accompany the  SRAM error crash.Conditions:This is a rare condition where the ACE blade is running and performs an SRAM operation that detects an SRAM parity error. Workaround:Reboot of the ACE will clear the state.  This reboot is accomplished automatically when the corefile is created.

[HCL Support]

Hi Siva,

Thanks for assistance on the same.

We also aware of these three BUG id's below and having impact on this case,

BUG id's: CSCsv92321, CSCsx25981, CSCsq38638

We require help for software suggestion for this ACE module Part#ACE20-MOD-K9 having no impact of these three BUG id's.

Sugest me on the same....

Regards,

Ashutosh

[sivaksiv · Accepted solution]

Hi Ashutosh,

Upgrade to any of the latest A3(2.x) version

http://www.cisco.com/en/US/docs/interfaces_modules/services_modules/ace/vA2_3_x/Release/Note/RACEA2_3_X.html

which should have fix for all of the BUG's above.

Regards,

Siva