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ACNS software FTP upgrade returns error

udimpas
Level 1
Level 1

Hi!

We are upgrading our CE507 with ACNS sotfware release 5.0.5 to ACNS 5.1.15.5. The upgrade was not succesful and returns an error message.

Please see output from CE below.

ptyproxy#copy ftp install 192.168.135.2 /HP ACNS-5.1.15.5-K9.bin

Enter username for remote ftp server: companydomain\user

Enter password for remote ftp server:

Initiating FTP download...

printing one # per 1MB downloaded

Sending: USER companydomain\user

ptyatac Microsoft FTP Service (Version 5.0).

Password required for companydomain\user.

Sending: PASS ****************

..........................................

WELCOME TO OUR COMPANY (PHILIPPINES), INC.

..........................................

User companydomain\user logged in.

Sending: TYPE I

Type set to I.

Sending: PASV

Entering Passive Mode (192,168,135,2,4,95).

Sending: CWD /HP

CWD command successful.

Sending PASV

Entering Passive Mode (192,168,135,2,4,96).

Sending: RETR ACNS-5.1.15.5-K9.bin

Data connection already open; Transfer starting.

ruby_upgrade: cannot create lock file 'ruby_upgrade.lck': Permission denied

ptyproxy#

Does you anybody have an idea what the problems are?

Inputs will be highly appreciated.

Regards,

udimpas

1 Reply 1

ebreniz
Level 6
Level 6

You need to login as admin user and upgrade the system.

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