CM 4.4.7 Online and End Devices 4.2.3c Offline status

[Erasmus-Aredo]

Hallo all,

I am running WAE-512-K9 and the Central Manager was upgraded to 4.4.7 and the Some Application Accelerators are running 4.2.3c and they seem to be showing "offline status " but they are still optimizing save for the status being "offline"

What could be the Issue here ?

[Kanwaljeet Singh]

Hi Erasmus,

Are all accelerators running version 4.2.3c showing offline or just few? If all on same version are showing offline it could incompatibility issue between versions.

You can also go to the application accelerator CLI and execute the command:

show cms info

See what it shows. Check the connectivity between accelerator and CM. If it is fine and nothing has changed (like FW rules in between accelerator and CM) try doing the below and see if that resolves the issue.

cms deregister force.

Once deregistered go to config mode and do "cms enable".

Check the show cms info again.

Regards,

Kanwal

[Kanwaljeet Singh]

Hi Erasmus,

i just checked release notes of 4.4.7a and it seems that the versions are compatible.

From release notes:

Central Managers running Version 4.4.7a can manage WAEs running software Versions 4.0.19 and later.

Please ensure that there are communication issues between EDGE WAE and CM and do the above as suggested.

Regards,

Kanwal