CSS rebooted without any reason.

[fariha zain]

Hi All,
My CSS got rebooted today without any changes been made. The device was working perfectly fine but suddenly we say the device going down morning 8:00,.

Logs shows :-

OCT 14 07:59:00 1/1 501413 FP_DRV-4: PrismFastPath::TxPacketToQueue: Queue Write failed Qnum: 33  SB: 2  TaskName: OndmLTickTxTask  TaskId: 0x8de523a0  Buffer Address: 0x8fd72068
OCT 14 07:59:00 1/1 501414 ONDMLTICK-4: Ondm Lifetick **FAILED** - slot 2, subslot 1
OCT 14 07:59:00 1/1 501415 ONDMLTICK-4: 2/1 Count and Remote Count
OCT 14 07:59:00 1/1 501416 ONDMLTICK-4: 2/1 Min and Min remote counts
OCT 14 07:59:00 1/1 501417 ONDMLTICK-4: 2/1 Local and Remote failure states
OCT 14 07:59:00 1/1 501418 ONDMLTICK-4: 2/1 Free Buffer Pool info through Port C:
OCT 14 07:59:00 1/1 501419 ONDMLTICK-4: 2/1 Free Buffer Pool info through Port D:
OCT 14 07:59:00 1/1 501420 ONDMLTICK-4: 2/1 CPU Hogs info through Port C:
OCT 14 07:59:00 1/1 501421 ONDMLTICK-4: 2/1 CPU Hogs info through Port D:
OCT 14 07:59:00 1/1 501422 SYSSOFT-0: ONDM: Rebooting system: Sub Module LifeTick Failure.
OCT 14 07:59:00 1/1 501423 FP_DRV-4: PrismFastPath::TxPacketToQueue: Queue Write failed Qnum: 38  SB: 2  TaskName: fmIpFragT  TaskId

show reboot-reason
Primary SCM - Slot 1
Reboot Reason = 9 - Sub Module LifeTick Failure
Rebooted on: OCT 14 08 :00:48

- Sub Module LifeTick Failure

Is this issue with the SCM module faulty ? or is it a software issue. I am running latest 8.20 firmare on my CSS.

any suggestion would be appriciated.

Thanks

Fari.

[Gilles Dufour]

Ondm Lifetick **FAILED** - slot 2, subslot 1

So this is a problem with slot 2.

There are kown bugs related to ondm lifetick failure

CSCek2368, CSCek4343, CSCek6360, CSCtb4564

Check them and see if they apply.

Or proactively load the latest software image.

Gilles.

[fariha zain]

Giles,

I confirmed you that I am running the latest software which is 8.20 now.

Product Name: CSS11503-AC SW Version: 08.20.0.09s

Kindly let me know do I need to proceed RMA of the module.

\On slot 2 I have CSS5-IOM-2GE module installed.

Thanks in advance.

Regards

Fari.

[Gilles Dufour]

This version is probably 2 years old.

8.20 is not the complete version.

It's 8.20.0.9

8.20 indicates what feature you have in your versin.

0.9 indicates this is the first version that was posted to our website.

So you currently run the oldest possible version in the 8.20 serie.

The latest one you can find on our website is 8.20.4.02

http://www.cisco.com/cisco/software/release.html?mdfid=274011470&flowid=137&softwareid=280836733&release=8.20.4.02&rellifecycle=&relind=AVAILABLE&reltype=latest

You should definitely upgrade as soon as possible.

Gilles.

[fariha zain]

Giles,

Thanks for the information provided.Highly appriciated.

Last but one question on the upgrading of firmware is: We took the 8.20.9 release from cisco due to we faced issues related to Fragmented SIP invites. Could you please let me know if this is been fixed under the 8.20.4.07 release? If not then I cannot do the upgrade due to this as this is very important for us and we cannot do more testing on the production unit.

Hope to recieve your response on this.

Thanks in advance and have a wonderday day.

Regards

Fari

[Gilles Dufour · Accepted solution]

Everything that was fixed in 8.20.09 is also fixed in subsequent version like 8.20.4.02

Gilles:

[fariha zain]

Thanks a lot Giles. It is ammense to you have guys helping us on this support forum.

Have a nice day and thank you once again for your support provided to me on this.

Regards,

Fari.

[fariha zain]

Hi Giles,

As per your advice I upgraded my CSS to 08.20.4.07s and after one week the device rebooted with the same error.

show reboot-reason

Primary SCM - Slot 1
Reboot Reason = 9 - Sub Module LifeTick Failure
Rebooted on: OCT 14 08 :00:48

- Sub Module LifeTick Failure

Errors:

DEC  3 01:16:07 1/1 795 FP_DRV-4: PrismFastPath::TxPacketToQueue: Queue Write failed Qnum: 39  SB: 2  TaskName: fmIpFragT  0x8de523a0  Buffer Address: 0x8fd72068

DEC  3 01:16:07 1/1 796 FP_DRV-4: PrismFastPath::TxPacketToQueue: Queue Write failed Qnum: 32  SB: 2  TaskName: fmfpAct  T0x8de523a0  Buffer Address: 0x8fd72068

DEC  3 01:16:07 1/1 797 FP_DRV-4: PrismFastPath::TxPacketToQueue: Queue Write failed Qnum: 33  SB: 2  TaskName: fmfpAct  T0x8de523a0  Buffer Address: 0x8fd72068

NAME: "module 1  ", DESCR: "CSS11500 System Control Module 2GE HD, Order 0-2 SFP"

PID: CSS5-SCM-2GE      ,  VID: V01,  SN: JAB1234567

Is this issue with the SCM module faulty ? or is it a software issue.

Regards,

Fari