Issues with ACE after upgrading software

kalugotla1 · ‎09-13-2011

In the lab we upgraded our ACE4710 to A4(2.1a) version.After giving the command boot system image to the new version ,reload ACE.

After reload It still had the old image

but the network in the lab was really slow ,and all the servers had intermittent slowness issue ,so after unpluging the ACEs from the network ,everything seemed working perfectly fine.

So not sure what caused this issue ,checked the config through the console ,and it is very basic and simple configuration ,and when I did sh ver ,was able to see the latest version.

Experts please advise me on this.

Andrew Nam · ‎09-13-2011

Can you post a following output?

sh ver

sh boot (or bootvar)

sh run | inc boot

regards

Andrew

kalugotla1 · ‎09-14-2011

Below are the outputs

Admin# sh ver

Cisco Application Control Software (ACSW)

TAC support: http://www.cisco.com/tac

The copyrights to certain works contained herein are owned by

other third parties and are used and distributed under license.

Some parts of this software are covered under the GNU Public

License. A copy of the license is available at

http://www.gnu.org/licenses/gpl.html.

Software

loader: Version 0.95.1

system: Version A4(2.1a) [build 3.0(0)A4(2.1a) adbuild_21:41:15-2011/07/21_

/auto/adbure_nightly4/renumber/rel_a4_2_1_throttle/REL_3_0_0_A4_2_1A]

system image file: (hd0,1)/c4710ace-t1k9-mz.A4_2_1a.bin

Device Manager version 4.2 (0) 20110629:0926

installed license: no feature license is installed

Hardware

cpu info:

Motherboard:

number of cpu(s): 2

Daughtercard:

number of cpu(s): 16

memory info:

total: 6226372 kB, free: 4480380 kB

shared: 0 kB, buffers: 20396 kB, cached 0 kB

cf info:

filesystem: /dev/hdb2

total: 861668 kB, used: 743116 kB, available: 74780 kB

last boot reason: Unknown

configuration register: 0x1

s0labsw-ace2 kernel uptime is 1 days 15 hours 14 minute(s) 21 second(s)

/Admin# sh bootvar

BOOT variable = "image:/c4710ace-t1k9-mz.A4_2_1a.bin;image:/c4710ace-mz.A3_2_5.b

in"

Configuration register is 0x1

/Admin# sh run |inc boot

Generating configuration....

boot system image:c4710ace-t1k9-mz.A4_2_1a.bin

boot system image:c4710ace-mz.A3_2_5.bin

Andrew Nam · ‎09-14-2011

The image you are running on the ACE is not the old image. It's A4_2_1a per sh ver.

I guess the issue you are trying to resolve is slowness via ACE after the upgrade. If this is a right understanding of the problem, then please provide a following info :

1. Can you verify if this problem happens only after the SW upgrade to A4_2_1a ?

2. When you said the network in the lab was really slow, how did you monitor the slowness? Can you give us more detaled observation?

3. Can you give us more info about the ACE deployment in your lab along with config?

regards

Andrew

kalugotla1 · ‎09-14-2011

with the old config on ACE ,i was able to ping the device and also had remote access to it.After reloading the new image ,The device was not pingable ,(and also was not able to telnet into it).

We had issues reported from serveral dev server teams ,that they servers are not really slow and also couple other network devices were slow,and had intermittent on off connections .All these were running in vlan 5.

(Servers,ACE,Network Devices ) connected to a 6509 switch.

After disabling the ports on 6509 switch for ACE,Everything started working fine.

Not sure what triggered this performance issue ,but currenly we disable ACE from the network in the lab and everthing is working as before.

These are the files I see in image dir

Admin# dir image:

196847566 May 19 08:26:18 2010 c4710ace-mz.A3_2_5.bin

205733312 Sep 12 15:56:08 2011 c4710ace-t1k9-mz.A4_2_1a.bin

8 Sep 12 16:09:25 2011 tmpcrashinfo_reason

912 Sep 12 16:10:31 2011 httpdservercert.pem

Usage for image: filesystem

760950784 bytes total used

121397248 bytes free

882348032 bytes total