Smartfilter Transaction Logs on CE

[mark.duffy]

Hi

I'm having real problems getting a CE running ACNS 5.1.5.2 to export the CE logs for CYFIN to report on.

Its creating the HTTP logs but only exporting the tftp logs and couple of others so I know the ftp server is working.

I've tried it from the CLI and the GUI and seem to have more luck from the GUI.

Config is:-

transaction-logs enable

transaction-logs log-windows-domain

transaction-logs archive max-file-size 10000

transaction-logs archive interval 120

transaction-logs export enable

transaction-logs export interval 5

transaction-logs export ftp-server 192.168.10.1 anonymous **** /logs

transaction-logs format apache

(if there are any typo's above its because I've typed them rather than copying so ignore them please).

Any help would be great, its one of those backs against the wall situations.

Cheers

Mark

[mark.duffy]

Hi

I've narrowed this down, I've got the export process working but it exports everything apart from the HTTP logs (so its kind of working(ish).

Does anybody have any known transaction log configurations they can make comment on against this one:-

transaction-logs enable

transaction-logs log-windows-domain

transaction-logs export enable

transaction-logs export interval 5

transaction-logs export ftp-server 10.93.250.200 Webcache **** /IT

transaction-logs format apache

This one is based on a recommendation from very helpful smartfilter support person but does not seem to export the archived logs.

Comments and suggestions would be really helpful please,

regards

Mark

[jfoerster]

HI Mark,

I did not play with the cyfin so far but with the websense reporter. This reporter gathers the informations directly from the CEs transaction-log (no need to export them). Unfortunately I did not get the archieved ones to be exported or used. So as soon as I enabled the websense reporter the statistics are taken but everything before that time did not show up :-|

I know not a lot of help but same behaviour... So I guess this is the works as design model...

Regards,

Joerg

[mark.duffy]

Hi

Thanks for the response, I've had problems trying to get this to work for ages. I did have it working briefly in the lab (but not always the best test situation).

I've just logged a TAC case because I believe the export process failing is a bug. We cann get it to create the working files, archive them after a set period of time but they never get exported. If you manually copy the files over (using the same ftp information, address, user/password, directory) it works!

I found a bug that looks similar but its supposed to be fixed in the code we are running (5.1.5.2) and it relates to poor bandwidth, one of the tests was a locally connected ftp server on the same switch and that failed.

The engineer at smartfilter said it does work because he gave me the software version but I figure the latest(ish) version should work.

I'll keep the thread updated,

regards

Mark