This may be too much for the forum.
PDI Helpdesk provides free, proactive technical support to Cisco Sales Teams, Channel Partners and Distributors worldwide during the complex tasks associated with the Planning, Design, and Implementation of Cisco Data Center solutions. What to engage for include: Technical feature / functionality design, lab setup, proof of concept support, production pilots, SE/Partner led initial customer installations and troubleshooting. PDI Help Desk is out of the same organization as TAC (Technical Services).
Overview video -- http://www.youtube.com/watch?v=3OAJrkMfN3c
Overview PDF -- http://www.cisco.com/web/partners/tools/pdihd.html#~five
To open cases and for more information, visit http://www.cisco.com/web/partners/tools/pdihd.html#~five
PDI Helpdesk
http://www.cisco.com/go/pdihelpdesk
Thank You,
Dan Laden
Cisco PDI Data Center
Need assistance with an implementation?
http://www.cisco.com/go/pdihelpdesk