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WAVE294 Disk Failed

Hello,

 

We have a Disk problem detected in cisco WAVE-294 appliance.

 

The WAAS shows that the disk is not present or not responding

 

WAE294#show disks tech-support
=== disk00 ===
disk00: Not present or not responding

 

WAE294#show disks details

Physical disk information:
disk00: Not present or not responding

Mounted file systems:
MOUNT POINT TYPE DEVICE SIZE INUSE FREE USE%

No RAID devices present.

Disk encryption feature is disabled.

 

WAE294#show alarms detail

Critical Alarms:
----------------
Alarm ID Module/Submodule Instance
--------------- -------------------- ---------------
1 license_failure sysmon license

Feb 16 21:53:18.895 UTC, Processing Error Alarm, #000007, 1000:445019
WAAS product license is missing.

2 svcdisabled nodemgr sodre_stats

Feb 16 21:52:48.960 UTC, Processing Error Alarm, #000005, 2000:330001
nodemgr: The sodre_stats service has been disabled.


Major Alarms:
-------------
Alarm ID Module/Submodule Instance
--------------- -------------------- ---------------
1 eth_not_fduplex sysmon/eth4 InlinePort 1/0/wan

Feb 16 21:53:13.846 UTC, Equipment Alarm, #000006, 1000:445006
The interface InlinePort 1/0/wan,configured for auto negotiation,is not in
full-duplex mode.


Minor Alarms:
-------------
None

 

this is a hardware problem that requires disk replacement ?

 

thank you in advance for your help

 

Best regards,

 

Soufiane

1 Reply 1

finn.poulsen
Participant
Participant

Hi Soufiane,

 

Yes the disk is defect, and you'll need to RMA the disk.

Beware that the WAVE-294 is End-Of-Sale, but there is still HW support.

 

Link to EoS notice : https://www.cisco.com/c/en/us/products/collateral/routers/wide-area-application-services-waas-appliances/eos-eol-notice-c51-739730.html

 

You'll need to reinstall the WAAS software again, after the new disk is installed.

 

Best Regards

Finn

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