Hi everyone,
I'm encountering a login issue with Jabber in a production environment and I'm hoping to get some insights from the community.
NOTE : I am using Sample demo code "https://developer.cisco.com/docs/jabber-web/im-and-presence-how-to-use-the-jabber-im-ui-components/#how-to-use-the-jabber-im-ui-components"
Symptoms:
- I receive an error message "SASL failure from server: urn:ietf:params:xml:ns:xmpp-sasl not-authorized" when attempting to log in.
- This is accompanied by a "POST https://servername:5280/httpbinding 404 (Not Found)" error, suggesting a potential HTTPS Binding issue on port 5280.
Troubleshooting Steps Taken:
- Verified username and password for accuracy (no typos).
- Double-checked client configuration (if applicable).
- Ruled out basic client-side issues by reinstalling the Jabber client (if applicable).
What I'm Looking For:
- Has anyone faced a similar "not-authorized" error with JID mapping problems?
- Any suggestions for further troubleshooting steps specific to JID mapping issues?
- Are there any configuration settings on the IM&P server that might affect JID mapping?
