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joetam
Beginner

Blocker has blocked Excel File which contains macro inside there

Dear all,

      Our customer has a problem of Blocker which has blocked the Excel File which contains macro inside there.

He doesn't enable the content filtering feature in (Mail Policies --> Incoming Mail Policies --> Content Filters (Disabled)

Quote
This is actually a Non-Delivery Report. The cause of NDR is "MS-Office file
containing VBA macros found inside of the email".

Maybe your office is blocking zip file.

Do anyone know how to fix it?

Regards,

Joe Tam

3 REPLIES 3
bethingt
Beginner

Have you checked the mail logs for that peace of mail. Is it creating a DCID and is that DCID being closed?

Brian

>Have you checked the mail logs for that peace of mail. Is it creating a DCID and is that DCID being closed?

Dear Sir,

      What is the differenet and how to handle in both case?

Regards,

Joe tam

Hi JoeTam,

A little research on the error you are receiving seems to point to that NDR being the respnose of a firewall with the ability to inspect SMTP sessions. This syntax you provided seems to commonly come from SonicWall appliances. If you happen to have a SonicWall appliance in front of the Blocker, try this:

  1. Login to the SonicWall
  2. Security Services
  3. Gateway Antivirus
  4. Configure Gateway AV Settings
  5. Check the box that says "Disable SMTP Responses"

If you do not have a Sonicwall or similar firewall appliance, please let us know and we'll see what else could be causing the NDR.