Jon,
I would recommend that you delete the SIP BRI bubble using the x on the top right have corner of the bubble and reconfigure it.
There were some issues with the versions of firmware that you mention that are now fixed. I would also recommend that you test our latest version 2.0.3 in the lab and deploy it to end customers that you may have at your convenience.
Note: Upgrades from 1.x to 2.x are not supported. You would need to factory reset the unit and start over again.
Please remember to:
- Do Full Site Backup before you upgrade. You would need it if you need to downgrade.
- After the upgrade is complete, hit Apply config once more and reboot the unit again.
You can download the update from here
ciscosales.webex.com/meet/nalbert
Click on the link above and navigate to the Files Tab. You should be able to find the file under the root folder and download it from there.