Firmware upgrade warnings

[Brian Bergin]

I've gotten a few of these lately.

Customer Name	Terabyte Computers, Inc.
Error Event	Device: Firmware upgrade
Event Date/Time	2012-05-07 03:37
Device	Hostname: PLG1000 IP Address: 192.168.100.146 MAC Address: F0:AD:4E:00:0B:F2
Failed to download kernel at http://www.1-dfw.onplusbeta.com/getfile.php/model=ONPLUS/fname=kernel-PLG1000-32.3/brand=1-dfw.onplusbeta.com/consumer=node

Thoughts?

[jamwyatt]

Hi Brian,

I'm checking into this at the moment. You might notice a device reboot in the process.

Robert

[jamwyatt · Accepted solution]

Hi Brian,

It looks like a reboot cleared something and the device upgraded. We have security measures that are reset on a reboot and that might be fixed things. I did run a 'showtech' operation that gives us operational details and I found that it came through at 2 bytes in size (totally wrong). Post the reboot, the showtech now contains content and I'll see if that can point to the issue for us to fix.

Thanks,

Robert

[Brian Bergin]

Thanks...  Let me know if you need anything else.

[jamwyatt]

Brian,

Just a little update. We've found what we believe to be the issue and we're preparing a fix. It isn't clear exactly when the fix will hit the field, but the issue does clear with a reboot for now and only affects old installations. I've been monitoring your system for any progression back into the bad state and it appears to be stablized.

Robert