Issues with ConnectWise Integration

[Marcos Hernandez]

See screenshot below
 
ISSUE#1
Thunderbolt may not be using the same Connectwise Account Information fields
 
ISSUE #2
Our Connectwise is restricted to https. How does Thunderbolt know to connect via https?
 
ISSUE #3
Where do we enter our Connectwise site name (https://cw.tech-serve.com ) into Thunderbolt?
 
ISSUE #4
What is the source for “Corporate ID” and “Company ID”?  “Company ID” is from the Connectwise logon. Is Corporate ID from the QuickBooks Company ID in Connectwise?
Perhaps Thunderbolt could group the logon fields together as they appear in the ConnectWise logon propmpt?

Brook Powers

[Marcos Hernandez]

Brook,

May I kindly ask you to check page 143 of the deployment guide? All the steps are documented there. We do support HTTPS.

https://supportforums.cisco.com/docs/DOC-11107

Thanks,

Marcos

[Marcos Hernandez]

Also Brook, page 28 of the "What's New in Drop 4" guide has details on how to do this in the new services UI (wizard):

https://supportforums.cisco.com/docs/DOC-11107

Marcos