REM - Capturing Customer side Characteristics & Reporting

[hlaxmina]

In a Remote Expert Mobile scenario, is there a ready java script that is available to capture the end customer [client side] browser characterisitcs, camera characteristics and available bandwidth when the REMobile call is initiated?

Further, I am thinking of passing this information via UUI or some form for reporting purposes. Has any one explored this and share some ideas?

thanks,

Harish

[ewindgat · Accepted solution]

For firefox use about:webrtc

For Chrome it's chrome://webrtc-internals/

Within REM "Call Log Configuration" can be enabled via  https://SERVER:8443/web_plugin_framework/webcontroller/admin/ , then after it finishes the statistics for the call are available .

at  https://SERVER:8443/web_plugin_framework/webcontroller/calls/ which will shows packets arriving from the browser under the "Client Call Quality" section.