Unable to login different agents after logging out from jabber sdk

[deepaksharmainnovaccer]

Hi,

I am facing an issue while logging in to different agents on jabber SDK after signing out the existing logged-in agent on UCCX 12.0 sandbox.

e.g. At first, I log in with Agent005, It gets logged in successfully and it is able to communicate with other RDP agents(Agent001 and Agent002).

When I sign out Agent005 and try to login with a different agent say Agent012, the signing-in process never completes and Agent005 is still present in the response under devices.

Is it because agent005 is not signed out of the Cisco web Communicator extension?
How to sign out an agent from the web extension?

[Alexander Stevenson]

Hi @deepaksharmainnovaccer,

I wonder if this has to do with the fact that Agent005 is a supervisor, while the others are not?

These may be useful to troubleshoot:

Troubleshoot Jabber Log in Problems (Cisco Troubleshooting TechNotes)

https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber/212471-jabber-login.html

TROUBLESHOOTING CISCO JABBER LOGIN PROBLEMS (External blog)

https://blog.octanetworks.com/troubleshooting-cisco-jabber-login-problems/

[deepaksharmainnovaccer]

Hi @Alexander Stevenson ,

Thanks for replying. It turned out that the first agent wasn't logged out properly and his data was picked from cache.
I called logout API everytime I refresh the page and now it's working fine.