Member since ‎07-15-2022

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  • 43 Posts
  • 2 Solutions
  • 35 Helpful votes Given
  • 10 Helpful votes Received
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Hi,I am working on integrating finesse with my application. I am using UCCE 12.5.I want to develop a feature to make automatic outbound calls to users who dropped from the IVR after waiting for some time in the Queue.I am new to UCCE and am going thr...
Hi,I am new to UCCE and I am working on creating a dashboard for Agent Productivity which should have the following details:Total Incoming CallsTotal outgoing callsTotal Abandoned callsAverage TalktimeNumber of Calls Answered by Engagement CenterNumb...
Hi,I want to get the email address of a logged-in agent in UCCE 11.6. I tried querying AWDB's person table but as per This Document , The EmailAddress field in the Person Table exists from version 12.0 or above.Is there any other table or way to fetc...
Hi,I am using JTAPI to collect call events.When I was working with UCCX 12.5 sandbox, I collected all kinds of Call events.When Call was connected to IVR EventWhen IVR pushes the call to queue EventWhen Agents pick up the call EventWhen the call was ...
Hi,I am working on Finesse notification subscription on UCCX 11.6 sandbox.I am able to fetch the events using BOSH but I want a web socket connection.As per!managing-notifications-in-third-party-applications...
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Member Since ‎07-15-2022 05:56 AM
Date Last Visited ‎02-01-2023 12:18 AM
Posts 43
Total Helpful Votes Received 10
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English Community, Developer of the Month, September 2022
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