About deepaksharmainnovaccer

deepaksharmainnovaccer · 01-30-2023

Hi,I am working on integrating finesse with my application. I am using UCCE 12.5.I want to develop a feature to make automatic outbound calls to users who dropped from the IVR after waiting for some time in the Queue.I am new to UCCE and am going thr...

deepaksharmainnovaccer · 12-27-2022

Hi,I am new to UCCE and I am working on creating a dashboard for Agent Productivity which should have the following details:Total Incoming CallsTotal outgoing callsTotal Abandoned callsAverage TalktimeNumber of Calls Answered by Engagement CenterNumb...

deepaksharmainnovaccer · 12-11-2022

Hi,I want to get the email address of a logged-in agent in UCCE 11.6. I tried querying AWDB's person table but as per This Document , The EmailAddress field in the Person Table exists from version 12.0 or above.Is there any other table or way to fetc...

deepaksharmainnovaccer · 11-30-2022

Hi,I am using JTAPI to collect call events.When I was working with UCCX 12.5 sandbox, I collected all kinds of Call events.When Call was connected to IVR EventWhen IVR pushes the call to queue EventWhen Agents pick up the call EventWhen the call was ...

deepaksharmainnovaccer · 11-15-2022

Hi,I am working on Finesse notification subscription on UCCX 11.6 sandbox.I am able to fetch the events using BOSH but I want a web socket connection.As per https://developer.cisco.com/docs/finesse/#!managing-notifications-in-third-party-applications...

deepaksharmainnovaccer · 02-02-2023

Thanks a lot, Bill.

deepaksharmainnovaccer · 02-02-2023

Hi @bill.king1,Can you please help me with how I can automate the fetching of the records that need to be called on outbound and upload the text file on the dialer?Is there any other data source where we can get the details of the abandoned calls apa...

deepaksharmainnovaccer · 01-30-2023

Hi @bill.king1 Thank you so much for your response. I have a few more following questions:Is there any API to look for abandoned calls in finesse or I will have to look it into AWDB? If it's AWDB, can you please share the table name where I can find ...

deepaksharmainnovaccer · 01-04-2023

Hi @realexan,I was using strophe.js. I couldn't find support for websockets in ucce 11.6 SO i settled with BOSH. It's working as expected.

deepaksharmainnovaccer · 11-15-2022

Hi,I was also facing this issue for UCCX 11.6 I and tried to set the origin through the request Header in ajax but it didn't work as sending "Origin" as headers in ajax is not allowed.Here's how I solved it,I sent a request with Origin Header through...

Member Since	‎07-15-2022 05:56 AM
Date Last Visited	‎02-01-2023 12:18 AM
Posts	43
Total Helpful Votes Received	10

User Statistics

User Activity

How to enable Outbound Option Progressive or Outbound Predictive

Agent Dashboard using AWDB and HDS

How can I get email address of a logged in agent in UCCE 11.6

IVR and Queue Call events in UCCE using JTAPI

Websocket support in UCCX 11.6 (1)

Re: How to enable Outbound Option Progressive or Outbound Predictive

Re: How to enable Outbound Option Progressive or Outbound Predictive

Re: How to enable Outbound Option Progressive or Outbound Predictive

Re: Websocket support in UCCX 11.6 (1)

Re: Finesse CORS enabling