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3850 running Version 16.12.5, RELEASE SOFTWARE (fc3) crashed

hernandezr1
Level 1
Level 1

I have a 3850 running  Version 16.12.5, RELEASE SOFTWARE (fc3) and it crashed on August 13, 2022 unexpectedly.  I found these tracelog files under crashinfo:  I need some assistance figuring out which file will tell me what could've caused the switch to crash/reboot.

CORE_SWITCH#dir | section Aug 13
42590 -rw- 943 Aug 13 2022 21:11:39 -05:00 install_engine_R0-0.1578_0.20220814021043.bin.gz
42540 -rw- 1209 Aug 13 2022 21:11:37 -05:00 fed_pmanlog_F0-0.10708_0.20220814021136.bin.gz
42596 -rw- 1633 Aug 13 2022 21:11:39 -05:00 flashutil_R0-0.4927_0.20220814021059.bin.gz
42591 -rw- 358 Aug 13 2022 21:11:39 -05:00 binos_R0-0.4654_0.20220814021058.bin.gz
42599 -rw- 513 Aug 13 2022 21:11:39 -05:00 inst_issu_check_R0-0.6298_0.20220814021107.bin.gz
42593 -rw- 736 Aug 13 2022 21:11:39 -05:00 tdl_boottime_R0-0.4702_0.20220814021058.bin.gz
42595 -rw- 1146 Aug 13 2022 21:11:39 -05:00 issu_boottime_R0-0.4715_0.20220814021058.bin.gz
42607 -rw- 1584 Aug 13 2022 21:11:42 -05:00 auto_upgrade_client_sh_pmanlog_R0-0.11302_0.20220814021139.bin.gz
42597 -rw- 358 Aug 13 2022 21:11:39 -05:00 inst_publish_retrieve_sw_sets_R0-0.5054_0.20220814021100.bin.gz
42598 -rw- 358 Aug 13 2022 21:11:39 -05:00 inst_rollback_timer_R0-0.5944_0.20220814021105.bin.gz
42600 -rw- 1645 Aug 13 2022 21:11:39 -05:00 flashutil_R0-0.6468_0.20220814021109.bin.gz
42601 -rw- 1658 Aug 13 2022 21:11:39 -05:00 flashutil_R0-0.6470_0.20220814021109.bin.gz
42602 -rw- 1620 Aug 13 2022 21:11:39 -05:00 flashutil_R0-0.6471_0.20220814021109.bin.gz
42603 -rw- 1644 Aug 13 2022 21:11:39 -05:00 flashutil_R0-0.6476_0.20220814021109.bin.gz
42604 -rw- 1645 Aug 13 2022 21:11:39 -05:00 flashutil_R0-0.6479_0.20220814021109.bin.gz
42605 -rw- 587 Aug 13 2022 21:11:39 -05:00 inst_issu_switchover_R0-0.6810_0.20220814021114.bin.gz
42606 -rw- 756 Aug 13 2022 21:11:39 -05:00 unified_rsync_udev_R0-0.9214_0.20220814021130.bin.gz
42535 -rw- 27192 Aug 13 2022 02:16:06 -05:00 fman_fp_F0-0.16010_1295.20220813014635.bin.gz
42512 -rw- 6001 Aug 13 2022 00:33:39 -05:00 stack_mgr_R0-0.7753_126.20220811122337.bin.gz
42529 -rw- 26080 Aug 13 2022 18:13:27 -05:00 fman_fp_F0-0.16010_1298.20220813180157.bin.gz
42608 -rw- 1274 Aug 13 2022 21:12:19 -05:00 run_ioxn_secure_dir_sh_pmanlog_R0-0.9537_0.20220814021131.bin.gz
42569 -rw- 38095 Aug 13 2022 06:27:44 -05:00 btman_R0-0.11065_28.20220806002912.bin.gz
42609 -rw- 918 Aug 13 2022 21:12:19 -05:00 reflector_R0-0.4527_0.20220814021057.bin.gz
42610 -rw- 1556 Aug 13 2022 21:12:22 -05:00 droputil_R0-0.4298_0.20220814021056.bin.gz
42611 -rw- 1566 Aug 13 2022 21:12:26 -05:00 auto_upgrade_client_R0-0.12108_0.20220814021143.bin.gz
42612 -rw- 18802 Aug 13 2022 21:12:34 -05:00 plogd_R0-0.17025_0.20220814021233.bin.gz
42613 -rw- 13671 Aug 13 2022 21:12:44 -05:00 IOSRP_R0-0.7532_0.20220814021226.bin.gz
42614 -rw- 11492 Aug 13 2022 21:13:01 -05:00 pvp_R0-0.6973_0.20220814021117.bin.gz
42647 -rw- 14805 Aug 13 2022 21:29:28 -05:00 IOSRP_R0-0.7532_4.20220814021314.bin.gz
42577 -rw- 26524 Aug 13 2022 13:06:31 -05:00 fman_fp_F0-0.16010_1297.20220813124806.bin.gz
42615 -rw- 18375 Aug 13 2022 21:13:05 -05:00 IOSRP_R0-0.7532_1.20220814021244.bin.gz
42616 -rw- 13239 Aug 13 2022 21:13:10 -05:00 IOSRP_R0-0.7532_2.20220814021305.bin.gz
42617 -rw- 374 Aug 13 2022 21:13:14 -05:00 cfgwr_R0-0.22074_0.20220814021313.bin.gz
42555 -rw- 4733 Aug 13 2022 21:13:41 -05:00 smand_R0-0.16507_1.20220814021339.bin.gz
42618 -rw- 371 Aug 13 2022 21:13:14 -05:00 cfgwr_R0-0.22075_0.20220814021313.bin.gz
42619 -rw- 372 Aug 13 2022 21:13:14 -05:00 cfgwr_R0-0.22076_0.20220814021313.bin.gz
42620 -rw- 374 Aug 13 2022 21:13:14 -05:00 cfgwr_R0-0.22077_0.20220814021314.bin.gz
42560 -rw- 27701 Aug 13 2022 07:48:06 -05:00 fman_fp_F0-0.16010_1296.20220813071606.bin.gz
42621 -rw- 372 Aug 13 2022 21:13:14 -05:00 cfgwr_R0-0.22078_0.20220814021314.bin.gz
42622 -rw- 1327 Aug 13 2022 21:13:14 -05:00 droputil_R0-0.4298_1.20220814021222.bin.gz
42623 -rw- 15458 Aug 13 2022 21:13:14 -05:00 IOSRP_R0-0.7532_3.20220814021310.bin.gz
42624 -rw- 5507 Aug 13 2022 21:13:39 -05:00 smand_R0-0.16507_0.20220814021231.bin.gz
42625 -rw- 1258 Aug 13 2022 21:16:39 -05:00 plogd_pmanlog_F0-0.15307_0.20220814021226.bin.gz
42626 -rw- 635 Aug 13 2022 21:16:39 -05:00 plogd_F0-0.15550_0.20220814021227.bin.gz
42627 -rw- 1234 Aug 13 2022 21:16:39 -05:00 fman_fp_image_pmanlog_F0-0.16370_0.20220814021229.bin.gz
42628 -rw- 25598 Aug 13 2022 21:16:46 -05:00 create_luid_file_db_R0-0.22542_2.20220814021645.bin.gz
42629 -rw- 31874 Aug 13 2022 21:16:46 -05:00 create_luid_file_db_R0-0.22542_1.20220814021642.bin.gz
42513 -rw- 7581 Aug 13 2022 21:16:54 -05:00 create_luid_file_db_F0-0.22540_33.20220814021653.bin.gz
42631 -rw- 30596 Aug 13 2022 21:16:48 -05:00 create_luid_file_db_R0-0.22542_4.20220814021647.bin.gz
42632 -rw- 28375 Aug 13 2022 21:16:42 -05:00 create_luid_file_db_R0-0.22542_0.20220814021641.bin.gz
42541 -rw- 7666 Aug 13 2022 21:16:54 -05:00 create_luid_file_db_F0-0.22540_35.20220814021654.bin.gz
42543 -rw- 7515 Aug 13 2022 21:16:54 -05:00 create_luid_file_db_F0-0.22540_34.20220814021654.bin.gz
42630 -rw- 27932 Aug 13 2022 21:16:54 -05:00 create_luid_file_db_R0-0.22542_8.20220814021653.bin.gz
42638 -rw- 53247 Aug 13 2022 21:16:49 -05:00 create_luid_file_db_R0-0.22542_5.20220814021648.bin.gz
42641 -rw- 29962 Aug 13 2022 21:16:51 -05:00 create_luid_file_db_R0-0.22542_6.20220814021649.bin.gz
42642 -rw- 8831 Aug 13 2022 21:16:52 -05:00 create_luid_file_db_F0-0.22540_28.20220814021651.bin.gz
42643 -rw- 6832 Aug 13 2022 21:16:52 -05:00 create_luid_file_db_F0-0.22540_29.20220814021652.bin.gz
42633 -rw- 6570 Aug 13 2022 21:21:39 -05:00 create_luid_file_db_F0-0.22540_37.20220814021655.bin.gz
42645 -rw- 36711 Aug 13 2022 21:16:47 -05:00 create_luid_file_db_R0-0.22542_3.20220814021646.bin.gz
42634 -rw- 7695 Aug 13 2022 21:21:39 -05:00 create_luid_file_db_F0-0.22540_36.20220814021654.bin.gz
42635 -rw- 13479 Aug 13 2022 21:21:41 -05:00 create_luid_file_db_R0-0.22542_9.20220814021654.bin.gz
42646 -rw- 2238 Aug 13 2022 21:29:28 -05:00 pkg_summary_R0-0.24680_0.20220814022903.bin.gz
42650 -rw- 6682 Aug 13 2022 21:16:53 -05:00 create_luid_file_db_F0-0.22540_31.20220814021652.bin.gz
42651 -rw- 7079 Aug 13 2022 21:16:53 -05:00 create_luid_file_db_F0-0.22540_30.20220814021652.bin.gz
42653 -rw- 27832 Aug 13 2022 21:16:53 -05:00 create_luid_file_db_R0-0.22542_7.20220814021651.bin.gz
42654 -rw- 6663 Aug 13 2022 21:16:53 -05:00 create_luid_file_db_F0-0.22540_32.20220814021653.bin.gz
CORE_SWITCH#

2 Replies 2

balaji.bandi
Hall of Fame
Hall of Fame

Can you post below output :

 

show version

dir

dir crashinfo-X  (x is the number you wil find with dir output)

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How to Ask The Cisco Community for Help

Leo Laohoo
Hall of Fame
Hall of Fame

Post the complete output to the following commands: 

  1. dir flash:
  2. dir crashinfo:
  3. dir flash:tracelogs
  4. sh log on switch active up detail
  5. sh crypto pki trustpool | i cn=