Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
482
Views
0
Helpful
0
Replies

CSCuy53693 - Outbound dialer calls not supported with custom layout in Finesse

Bruno Gil
Level 1
Level 1

‎02-06-2018 09:40 AM - edited ‎03-20-2019 09:53 PM

Hi,

 

It seams we are facing the same issue. Can anyone confirm that the issue is presented in all Outbound placing call methods (PREVIEW, PROGRESSIVE and PREDICTIVE)?

 

Also we cannot reach any of the custom fields we added on Import Rule, we only have access to default variables (AccountNumber,FirstName,LastName).

 

Best Regards,

Bruno Gil

Labels:
0 Helpful
0 Replies 0
Customers Also Viewed These Support Documents