Hi,
I have the same error (https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva83873/?rfs=iqvred) on WS-C2960X-24PS-L. I upgrade to latest ISO.(15.2(4)E8) power off the sw an up but the same error.
POST: PortASIC Port Loopback Tests : Begin
POST: Failed PortPhyLoopback Packet Test asic_index 1 port_hardware_index 2
POST: Failed PortPhyLoopback Packet Test asic_index 1 port_hardware_index 1
POST: Failed PortPhyLoopback Packet Test asic_index 1 port_hardware_index 4
POST: Failed PortPhyLoopback Packet Test asic_index 1 port_hardware_index 3
POST: Failed PortPhyLoopback Packet Test asic_index 1 port_hardware_index 6
POST: Failed PortPhyLoopback Packet Test asic_index 1 port_hardware_index 5
POST: Failed PortPhyLoopback Packet Test asic_index 1 port_hardware_index 8
POST: Failed PortPhyLoopback Packet Test asic_index 1 port_hardware_index 7
POST: PortASIC Port Loopback Tests : End, Status Failed
Error: . Cannot continue.
%Software-forced reload
08:28:45 UTC Fri Jun 22 2001: Unexpected exception to CPUvector 2000, PC = 363D664
-Traceback= 0x363D664z 0x308E544z 0x310AC6Cz 0x289D8FCz 0x289DAD8z 0x289DC50z 0x5F7A74z 0x5F7CE4z 0x363EC44z 0x363A940z
Writing crashinfo to flash:/crashinfo_ext/crashinfo_ext_11
=== Flushing messages (08:28:49 UTC Fri Jun 22 2001) ===
Buffered messages:
Queued messages:
Jun 22 08:28:49.269: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.
*Mar 1 00:00:18.738: Read env variable - LICENSE_BOOT_LEVEL =
*Jan 2 00:00:00.153: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2960x_lanbase Next reboot level = lanbase and License = lanbase
Jun 22 08:28:12.094: in Switch 0. Cannot read pid from Flexstack module
Cisco IOS Software, C2960X Software (C2960X-UNIVERSALK9-M), Version 15.2(4)E8, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2019 by Cisco Systems, Inc.
Compiled Fri 15-Mar-19 10:55 by prod_rel_team
Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!
SRR0 = 0x02ED7870 SRR1 = 0x00029200 SRR2 = 0x0363D664 SRR3 = 0x00029200
ESR = 0x00000000 DEAR = 0xB75CF7F9 TSR = 0x84000000 DBSR = 0x01000000
CPU Register Context:
Vector = 0x00002000 PC = 0x0363D664 MSR = 0x00029200 CR = 0x39000093
LR = 0x0363D5FC CTR = 0x005CD9E4 XER = 0xC0000077
R0 = 0x0363D5FC R1 = 0x075C6750 R2 = 0x00000000 R3 = 0x0496FA18
R4 = 0x00000000 R5 = 0x00000000 R6 = 0x00000000 R7 = 0x00000025
R8 = 0x00000000 R9 = 0x04F70000 R10 = 0x04F70000 R11 = 0x00000000
R12 = 0x39000099 R13 = 0x1F183944 R14 = 0x005F7C88 R15 = 0x00000000
R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000
R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000
R24 = 0x00000000 R25 = 0x00000000 R26 = 0x00000001 R27 = 0x00000002
R28 = 0x04EB87E4 R29 = 0x00000000 R30 = 0x075C6788 R31 = 0x00000000
Stack trace:
PC = 0x0363D664, SP = 0x075C6750
Frame 00: SP = 0x075C6760 PC = 0x0363D5FC
Frame 01: SP = 0x075C6780 PC = 0x0308E544
Frame 02: SP = 0x075C67E0 PC = 0x0310AC6C
Frame 03: SP = 0x075C67F0 PC = 0x0289D8FC
Frame 04: SP = 0x075C6810 PC = 0x0289DAD8
Frame 05: SP = 0x075C6828 PC = 0x0289DC50
Frame 06: SP = 0x075C6858 PC = 0x005F7A74
Frame 07: SP = 0x075C6958 PC = 0x005F7CE4
Frame 08: SP = 0x075C6960 PC = 0x0363EC44
Frame 09: SP = 0x00000000 PC = 0x0363A940
Switch uptime is 1 minute,
cisco WS-C2960X-24PS-L (APM86XXX) processor (revision L0) with 524288K bytes of memory.
Processor board ID FCW2022B5FY
after boot crash press 'MODE' key and can start sw with skip_post opstion.
switch: boot -skip_post flash:c2960x-universalk9-mz.152-4.E8.bin
Loading "flash:c2960x-universalk9-mz.152-4.E8.bin"...Verifying image flash:c2960x-universalk9-mz.152-4.E8.bin....................................................................................................................n
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
File "flash:c2960x-universalk9-mz.152-4.E8.bin" uncompressed and installed, entry point: 0x3000
executing...
Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706
Cisco IOS Software, C2960X Software (C2960X-UNIVERSALK9-M), Version 15.2(4)E8, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2019 by Cisco Systems, Inc.
Compiled Fri 15-Mar-19 10:55 by prod_rel_team
Initializing flashfs...
Using driver version 4 for media type 1
mifs[7]: 12 files, 1 directories
mifs[7]: Total bytes : 1806336
mifs[7]: Bytes used : 834560
mifs[7]: Bytes available : 971776
mifs[7]: mifs fsck took 1 seconds.
mifs[7]: Initialization complete.
mifs[8]: 2 files, 1 directories
mifs[8]: Total bytes : 3870720
mifs[8]: Bytes used : 1213440
mifs[8]: Bytes available : 2657280
mifs[8]: mifs fsck took 0 seconds.
mifs[8]: Initialization complete.
mifs[9]: 5 files, 1 directories
mifs[9]: Total bytes : 258048
mifs[9]: Bytes used : 8192
mifs[9]: Bytes available : 249856
mifs[9]: mifs fsck took 1 seconds.
mifs[9]: Initialization complete.
mifs[10]: 5 files, 1 directories
mifs[10]: Total bytes : 258048
mifs[10]: Bytes used : 8192
mifs[10]: Bytes available : 249856
mifs[10]: mifs fsck took 0 seconds.
mifs[10]: Initialization complete.
mifs[11]: 15 files, 2 directories
mifs[11]: Total bytes : 122185728
mifs[11]: Bytes used : 27293184
mifs[11]: Bytes available : 94892544
mifs[11]: mifs fsck took 0 seconds.
mifs[11]: Initialization complete.
...done Initializing flashfs.
Checking for Bootloader upgrade..
Boot Loader upgrade not needed(v)
FIPS: Flash Key Check : Begin
FIPS: Flash Key Check : End, Not Found, FIPS Mode Not Enabled
POST: MA BIST : End, Status Skipped
POST: ACT2 Authentication : Begin
POST: ACT2 Authentication : End, Status Passed
extracting front_end/front_end_ucode_info (43 bytes)
Waiting for Stack Master Election...
POST: Thermal, Fan Tests : Begin
POST: Thermal, Fan Tests : End, Status Skipped
POST: PortASIC Stack Port Loopback Tests : Begin
POST: PortASIC Stack Port Loopback Tests : End, Status Skipped
POST: PortASIC Port Loopback Tests : Begin
POST: PortASIC Port Loopback Tests : End, Status Skipped
POST: EMAC Loopback Tests : Begin
POST: EMAC Loopback Tests : End, Status Skipped
Election Complete
Switch 1 booting as Master
Waiting for Port download...Complete
Initializing Port Extension Feature Support...
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
export@cisco.com.
cisco WS-C2960X-24PS-L (APM86XXX) processor (revision L0) with 524288K bytes of memory.
Processor board ID FCW2022B5FY
Last reset from power-on
1 Virtual Ethernet interface
1 FastEthernet interface
28 Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.
512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address : 00:56:2B:4C:A9:80
Motherboard assembly number : 73-16694-05
Power supply part number : 341-0528-02
Motherboard serial number : FOC202287CN
Power supply serial number : DCC20189BX8
Model revision number : L0
Motherboard revision number : A0
Model number : WS-C2960X-24PS-L
Daughterboard assembly number : 73-14200-03
Daughterboard serial number : FOC202318G0
System serial number : FCW2022B5FY
Top Assembly Part Number : 68-100472-02
Top Assembly Revision Number : B0
Version ID : V04
CLEI Code Number : CMMLR00ARD
Daughterboard revision number : A0
Hardware Board Revision Number : 0x18
Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 1 28 WS-C2960X-24PS-L 15.2(4)E8 C2960X-UNIVERSALK9-M
Press RETURN to get started!
*Mar 1 00:00:18.930: Read env variable - LICENSE_BOOT_LEVEL =
*Jan 2 00:00:00.150: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2960x_lanbase Next reboot level = lanbase and License = lanbase
Jun 22 08:32:26.090: in Switch 0. Cannot read pid from Flexstack module
Jun 22 08:32:43.168: %STACKMGR-4-SWITCH_ADDED: Switch 1 has been ADDED to the stack
Jun 22 08:32:44.629: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
Jun 22 08:32:44.629: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0, changed state to down
Jun 22 08:32:47.041: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan
Jun 22 08:32:51.088: %SYS-5-CONFIG_I: Configured from memory by console
Jun 22 08:32:51.179: %STACKMGR-5-SWITCH_READY: Switch 1 is READY
Jun 22 08:32:51.179: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 1 Switch 1 has changed to state DOWN
Jun 22 08:32:51.179: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 2 Switch 1 has changed to state DOWN
Jun 22 08:32:51.480: %STACKMGR-5-MASTER_READY: Master Switch 1 is READY
Jun 22 08:32:51.483: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C2960X Software (C2960X-UNIVERSALK9-M), Version 15.2(4)E8, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2019 by Cisco Systems, Inc.
Compiled Fri 15-Mar-19 10:55 by prod_rel_team
Jun 22 08:32:51.557: %SSH-5-ENABLED: SSH 1.99 has been enabled
Jun 22 08:32:53.437: %USB_CONSOLE-6-MEDIA_RJ45: Console media-type is RJ45.
Jun 22 08:32:53.455: %LINK-3-UPDOWN: Interface FastEthernet0, changed state to down
Jun 22 08:32:54.458: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0, changed state to downafter boot I run show interfaces status. as you can see port 1-9 and 25-28 is in unkown state.
Switch#show interfaces status
Port Name Status Vlan Duplex Speed Type
Gi1/0/1 notconnect 1 auto auto unknown
Gi1/0/2 notconnect 1 auto auto unknown
Gi1/0/3 notconnect 1 auto auto unknown
Gi1/0/4 notconnect 1 auto auto unknown
Gi1/0/5 notconnect 1 auto auto unknown
Gi1/0/6 notconnect 1 auto auto unknown
Gi1/0/7 notconnect 1 auto auto unknown
Gi1/0/8 notconnect 1 auto auto unknown
Gi1/0/9 notconnect 1 auto auto 10/100/1000BaseTX
Gi1/0/10 notconnect 1 auto auto 10/100/1000BaseTX
Gi1/0/11 notconnect 1 auto auto 10/100/1000BaseTX
Gi1/0/12 notconnect 1 auto auto 10/100/1000BaseTX
Gi1/0/13 notconnect 1 auto auto 10/100/1000BaseTX
Gi1/0/14 notconnect 1 auto auto 10/100/1000BaseTX
Gi1/0/15 notconnect 1 auto auto 10/100/1000BaseTX
Port Name Status Vlan Duplex Speed Type
Gi1/0/16 notconnect 1 auto auto 10/100/1000BaseTX
Gi1/0/17 notconnect 1 auto auto 10/100/1000BaseTX
Gi1/0/18 notconnect 1 auto auto 10/100/1000BaseTX
Gi1/0/19 notconnect 1 auto auto 10/100/1000BaseTX
Gi1/0/20 notconnect 1 auto auto 10/100/1000BaseTX
Gi1/0/21 notconnect 1 auto auto 10/100/1000BaseTX
Gi1/0/22 notconnect 1 auto auto 10/100/1000BaseTX
Gi1/0/23 notconnect 1 auto auto 10/100/1000BaseTX
Gi1/0/24 notconnect 1 auto auto 10/100/1000BaseTX
Gi1/0/25 notconnect 1 auto auto Not Present
Gi1/0/26 notconnect 1 auto auto Not Present
Gi1/0/27 notconnect 1 auto auto Not Present
Gi1/0/28 notconnect 1 auto auto Not Present
Fa0 notconnect routed auto auto 10/100BaseTXI try many other ISO but got the same error.
Is it a hardware issue?!
