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CSCvg47955 - CloudAgent segfault on FTD

Schnell
Level 1
Level 1

This also affects 4100-series it seems.

3 Replies 3

pro_engineering
Level 1
Level 1

Correct, I am running 4110, was trying to patch FTD for 6.2.2.1 from FMC. Though it was upgraded properly but then i saw this error. 

I do see, Cisco has mentioned the workaround for the same - but then they do have mentioned that, contact TAC first.

 

Workaround:
The error should be regarded as cosmetic. Cisco TAC should be contacted to apply a workaround.


1. Login to the Firepower Threat Defense:

connect ftd

2. enter the expert mode and elevate to root as:

expert

sudo su -

3. At the '#' prompt in the FTD CLI, run the following commands in the order below:

cd /ngfw/etc/sf/

cp cloud.run cloud.run.back

cp urlfilter.run urlfilter.run.back

rm -rf cloud.run

rm -rf urlfilter.run

pmtool restartbyid CloudAgent

 

 

ANY HELP IS MUCH APPRECIATED!! 

Hi,

My understanding is that many people (maybe everyone) experience this. I
believe the official answer would be to contact Cisco TAC, yes. However the
instructions worked fine for me with a set of 4110 in HA.

BR
Schnell

I just applied this workaround and looks like it is fixed now. Still would wait for the TAC response for future alerts related to this one.

 

Best,

MS