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CSCvk47248 - DLP on version 11.0 is failing to start up with error message %22No policy configuration for tenant%22

vincestyle
Level 1
Level 1

Hi,

 

I created a simple DLP rule to quarantine file with extension .xlsx but failed and received an email with below content: -

 

________________________________________
From: IronPort C100V Alert [alert@esa1.vtad.local]
Sent: Thursday, November 28, 2019 12:02 PM
To: Vince Tai
Subject: Critical <System> esa1.vtad.local: DLP: [POLICY ENGINE] No policy configuration for tenant; Las...

The Critical message is:

DLP: [POLICY ENGINE] No policy configuration for tenant

Last message occurred 231 times between Thu Nov 28 11:42:07 2019 and Thu Nov 28 12:02:03 2019.

Version: 13.0.0-314
Serial Number: 4209BF94B2A473105F0B-610E12CBADFE
Timestamp: 28 Nov 2019 12:02:07 +0800

To learn more about alerts, visit our support community and troubleshooting site. In many cases, you can find more information about this specific alert.
For troubleshooting, see the following URL :
https://www.Cisco.com/c/en/us/support/security/email-security-appliance/products-tech-notes-list.html
For ESA Support, see the Cisco Support Community site :
https://supportforums.cisco.com/t5/email-security/bd-p/5756-discussions-email-security

If you desire further information, please contact your support provider.

To open a support request for this issue, access the IronPort C100V
and issue the "supportrequest" command. The command sends an email with
diagnostic information directly to Cisco IronPort Customer Support to
facilitate a rapid diagnosis of the problem.


Thank you.

 

********************************************

 

Did anyone experience this?

Thanks.

 

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