04-17-2019 03:24 PM
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04-18-2019 01:07 PM - edited 04-19-2019 07:34 AM
I opened a TAC case and received the below response. I sent them a "show ver" and "show boot" and we were able to confirm the thought of the router being shipped with SD-WAN IOS-XE. He suggested to do the steps below. I asked if Cisco has this "officially" documented anywhere for ISR4Ks that get shipped with SD-WAN IOS-XE, but am still waiting for a response. Will post when received.
EDIT (04/19/2019): My Cisco rep has told me you can order the ISR4Ks with the traditional IOS-XE. Our vendor made a mistake when the order was placed. I advise everyone to pay close attention to what they're ordering.
TAC:
From the case notes and the version you mentioned I am considering that this router was shipped with an SD-WAN IOS-XE software, since the standart IOS-XE doesn't have Fuji 16.9.2 release.
If I am right with my assumption the image on the router is : "isr4300-ucmk9.16.9.2.SPA.bin"
If that is the case, than it is expected behavior, since the configuration on SD-WAN is being pulled from server and not being configured localy.
To get this resolved, we are to download and run an IOS-XE image (need USB stick or TFTP for example, so we can boot the IOS-XE image).
Finally pull out the usb stick from the router and reload it to confirm that the router is able to boot the IOS-XE by itself."
04-18-2019 01:07 PM - edited 04-19-2019 07:34 AM
I opened a TAC case and received the below response. I sent them a "show ver" and "show boot" and we were able to confirm the thought of the router being shipped with SD-WAN IOS-XE. He suggested to do the steps below. I asked if Cisco has this "officially" documented anywhere for ISR4Ks that get shipped with SD-WAN IOS-XE, but am still waiting for a response. Will post when received.
EDIT (04/19/2019): My Cisco rep has told me you can order the ISR4Ks with the traditional IOS-XE. Our vendor made a mistake when the order was placed. I advise everyone to pay close attention to what they're ordering.
TAC:
From the case notes and the version you mentioned I am considering that this router was shipped with an SD-WAN IOS-XE software, since the standart IOS-XE doesn't have Fuji 16.9.2 release.
If I am right with my assumption the image on the router is : "isr4300-ucmk9.16.9.2.SPA.bin"
If that is the case, than it is expected behavior, since the configuration on SD-WAN is being pulled from server and not being configured localy.
To get this resolved, we are to download and run an IOS-XE image (need USB stick or TFTP for example, so we can boot the IOS-XE image).
Finally pull out the usb stick from the router and reload it to confirm that the router is able to boot the IOS-XE by itself."
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