CSCvq07288 - Error "Weve hit a glitch in connecting to the WebEx service" - 2

[ChesterfieldClarke9794]

Has anyone got the fixed for the mentioned above error? I have removed the WebEx app and Productivity Tool and installed to most recent versions, as were directed by Cisco Support Tech, but I am still unable to start my hosted meeting from the Desktop app on Mac. Keep getting the Error " We've hit a glitch in connecting to the WebEx service. try again later"

Thanks in advance for your help and feedback. 

CClarke

[supportft]

We face the same problem with Webex 40.8.7.13 and macOS Catalina 10.15.6.

We unintstalled and reinstalled WebEx, still does not work...

[jcrtech0214]

We are also having the same issue with 40.8.8.6 and 40.9.2.7 on Catalina 10.15.6.

We have uninstalled and rolled back to 39.7.7.27 and that works great. But then the app auto-updates to 40.8.8.6 and then the issue returns. 

[deeeasdasdads]

Might be related to this bug?

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvv07475

[JT7]

Verified.   I was also experiencing the "We've hit a glitch in connecting to the WebEx service" problem. Reinstalling the Webex Meetings app did not help. 

The instructions provided in the ticket CSCvv07475 worked in my environment. 

(https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvv07475)

(local environment:  Cisco Webex Meetings 40.10.6.11;  OSX Catalina 10.15.7)

 

The Webex Meetings app connects, and allows me to host and join meetings. 

 

Kudos to the developers that were able to find a solution.