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CSCvu10595 - "phone.activationcode.fail" error at Add new phone page

tina.hopper
Level 1
Level 1

Just hit into a form of this on a 12.5.1 SU3 deployment - this wasn't a new phone add, but a reactivation of a code for an existing phone, the code had expired.

 

I clicked Generate Activation Code, new code added successfully.

I then accidentally went back and released this code, and immediately generated a new one.

 

When I exported the activation code list, this is what I saw for the activation code in the spreadsheet:

g?g?-??f-

 

When I viewed the code on the web page - to my surprise it was exactly the same.

 

Trying to release that code from the phone page showed the error "phone.activationcode.fail."  I had to uncheck the "Require Activation Code for Onboarding" box, save, then recheck and regen a new code for this phone.

 

Right now there is no workaround listed in the bug, the above should probably be listed.  I will investigate moving to a fixed version soon.

 

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