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CSCvv86172 - SMA is not displaying the correct DMARC policy and applied policy action determined by the ESA

Tony Kilbarger
Level 1
Level 1

To our company this is not minor.  We have a Tier 2 support team that fields incident tickets.  We recently turned on DMARC checking and are quarantining DMARC fails for both P=quarantine and P=reject.  We are training them how to debug and release if needed email that does not pass DMARC.  They use Message Tracking to do that.  When they see this incorrect information ( which is correct in the mail log ) it causes confusion and they cannot correctly diagnose the issue.  Please treat this as more impactful and resolve as quickly as possible. 

 

Example

From Mail Log: (correct)

Wed Dec 9 11:01:20 2020 Info: MID 119080286 DMARC: Message from domain wolterskluwer.com, DMARC fail, (SPF aligned False, DKIM aligned False) DMARC policy is quarantine, applied policy is quarantine

 

From Message Tracking:

09 Dec 2020 11:01:20 (GMT -05:00) Message 119080286: DMARC Message from domain wolterskluwer.com, DMARC fail, (SPF aligned False, DKIM aligned False) DMARC policy is None, applied policy is None

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